Job Summary

MongoDB is seeking a dynamic and experienced Senior Customer Success Manager (CSM) to join our global team. In this strategic role, you will be responsible for ensuring the success, satisfaction, and long-term retention of our global enterprise clients. As a trusted advisor, you will work closely with clients to help them achieve their business objectives using MongoDB’s industry-leading database solutions. This position requires a strong mix of customer relationship management, technical understanding, and business acumen.

The ideal candidate is a results-driven professional who thrives in a fast-paced environment, excels in managing multiple high-value accounts, and has a passion for driving digital transformation through innovative data solutions.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key global clients, acting as their primary point of contact.

• Drive customer success by ensuring clients derive maximum value from MongoDB’s products and services.

• Collaborate with cross-functional teams including Sales, Product Management, and Technical Support to deliver world-class customer experiences.

• Monitor customer health and proactively identify opportunities for growth, retention, and advocacy.

• Guide clients in adopting MongoDB best practices, providing strategic recommendations and roadmaps for implementation.

• Lead business reviews, performance evaluations, and expansion discussions with executive stakeholders.

• Address customer challenges swiftly, coordinating with internal teams to ensure timely and effective resolution.

• Maintain accurate customer data, insights, and metrics within CRM tools to support business intelligence and reporting.

• Support contract renewals, expansion opportunities, and upsell initiatives aligned with customer goals.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field (Master’s preferred).

• 7+ years of experience in Customer Success, Account Management, or Consulting, ideally within the SaaS, Cloud, or Enterprise Technology sectors.

• Proven experience managing enterprise clients on a global scale.

• Strong understanding of database technologies, cloud computing, and enterprise software ecosystems.

• Exceptional communication, presentation, and interpersonal skills with the ability to influence executive-level stakeholders.

• Proficiency with CRM tools such as Salesforce and customer engagement platforms.

• Strong analytical and problem-solving abilities with a data-driven mindset.

• Ability to work cross-functionally in a collaborative and fast-paced environment.

Experience

• Minimum 7 years of relevant experience in a client-facing or customer success role within a technology-driven company.

• Experience working with global enterprise clients across multiple regions and time zones.

• Background in cloud data platforms, enterprise software, or SaaS implementation preferred.

• Proven track record of driving revenue growth, retention, and customer satisfaction.

Working Hours

• Full-time position with flexible working hours to accommodate clients across global time zones.

• Remote-friendly role with occasional travel for client meetings, strategic reviews, or company events.

Knowledge, Skills, and Abilities

• In-depth knowledge of customer lifecycle management and enterprise account strategy.

• Technical understanding of MongoDB solutions, data management, and analytics.

• Ability to translate complex technical concepts into business value for clients.

• Strong organizational and multitasking skills with a focus on attention to detail.

• Excellent stakeholder management, negotiation, and escalation handling skills.

• Strategic thinker with a proactive and customer-centric approach.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, parental leave, and flexible working arrangements.

• Learning and development opportunities including technical certifications and leadership programs.

• Employee stock purchase plan and retirement savings options.

• A diverse, inclusive, and collaborative company culture that values innovation and growth.

Why Join MongoDB

At MongoDB, we’re changing the way the world builds with data. You’ll join a company recognized for its cutting-edge technology, open-source leadership, and culture of excellence. As part of a global community of innovators, you’ll have the opportunity to make a real impact by helping top organizations transform how they manage and leverage data. MongoDB offers the perfect environment for ambitious professionals who want to challenge themselves, grow their careers, and contribute to shaping the future of data management.

How to Apply

Interested candidates are encouraged to apply through the MongoDB Careers Portal or via LinkedIn by submitting an updated resume and a brief cover letter outlining their experience and motivation for the role. Shortlisted candidates will be contacted for the next steps, including interviews and assessments.