Job Summary

The American Red Cross is seeking a detail-oriented and compassionate Part-Time Remote Patient Appointment Scheduler to support our mission of delivering critical healthcare and humanitarian services nationwide. In this role, you will be responsible for efficiently coordinating patient appointments, verifying information, and providing excellent customer service to individuals in need of blood donations, medical procedures, or related services. This position is ideal for professionals who excel in multitasking, communication, and working independently in a virtual environment.

Key Responsibilities

• Schedule and confirm patient and donor appointments via phone, email, or online systems.

• Accurately enter and update patient information into the scheduling database.

• Coordinate with healthcare staff, donors, and patients to ensure seamless appointment flow.

• Respond to inquiries regarding availability, procedures, and appointment details with professionalism and empathy.

• Manage rescheduling and cancellations promptly to maximize operational efficiency.

• Follow HIPAA and Red Cross privacy protocols to maintain confidentiality of sensitive information.

• Collaborate with internal teams to support smooth day-to-day operations and resolve scheduling conflicts.

• Provide exceptional customer support by maintaining a calm and courteous demeanor in all interactions.

Required Skills and Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

• Excellent communication and interpersonal skills.

• Strong attention to detail and accuracy in data entry.

• Proficiency with computer applications including Microsoft Office Suite and scheduling software.

• Ability to handle confidential information responsibly.

• Reliable internet connection and a quiet workspace suitable for remote work.

• Exceptional time management and organizational abilities.

Experience

• 1–2 years of experience in scheduling, administrative support, or customer service roles (preferably in healthcare, nonprofit, or call center environments).

• Previous experience with patient scheduling systems or healthcare databases is an advantage.

Working Hours

• Part-Time: 20–25 hours per week.

• Flexible shifts available between 8:00 AM – 8:00 PM (local time), Monday through Friday.

• Occasional weekend availability may be required during peak periods.

Knowledge, Skills, and Abilities

• Knowledge of healthcare or nonprofit organizational practices.

• Ability to remain empathetic and patient while assisting individuals in stressful situations.

• Skilled in multitasking, prioritizing workload, and managing remote communication tools (e.g., Zoom, Teams, email).

• Strong problem-solving skills and a proactive approach to task completion.

• Familiarity with HIPAA compliance and data security standards.

Benefits

• Competitive hourly compensation.

• Flexible work-from-home schedule.

• Paid training and continuous professional development opportunities.

• Access to employee assistance programs and mental wellness support.

• Opportunity to contribute to a respected national humanitarian organization.

Why Join the American Red Cross

Joining the American Red Cross means becoming part of a global movement dedicated to helping others in their time of need. You’ll work in a supportive, mission-driven environment where your contributions make a tangible difference in saving lives and supporting communities. The organization values empathy, integrity, and teamwork—qualities that define the people who make our mission possible every day.

How to Apply

Interested candidates are encouraged to apply by submitting their resume and a short cover letter highlighting relevant experience and availability.
Visit the American Red Cross Careers Portal and search for “Part-Time Remote Patient Appointment Scheduler” to complete your application.