Job Summary

The American Red Cross is seeking a Work From Home Medical Scheduler and Triage Coordinator to support our mission of delivering lifesaving blood and healthcare services nationwide. This position plays a vital role in managing patient appointments, coordinating triage communications, and ensuring smooth scheduling operations for donors and patients. The ideal candidate will demonstrate compassion, attention to detail, and the ability to manage multiple priorities in a fast-paced, remote healthcare environment.

As a Medical Scheduler and Triage Coordinator, you will serve as the first point of contact for patients and medical staff, ensuring efficient scheduling and appropriate triage routing. Your work will directly contribute to the success of our mission — providing comfort, care, and service excellence to those in need.

Key Responsibilities

• Schedule, confirm, and manage medical and blood donation appointments using electronic systems.

• Triage inbound calls, emails, and online requests from patients and healthcare professionals.

• Identify patient needs, assess urgency, and route inquiries to the appropriate medical team or department.

• Verify patient demographics, insurance details, and appointment information with accuracy.

• Coordinate communication between donors, nurses, and medical staff to ensure smooth scheduling and follow-up care.

• Maintain accurate records of all communications and updates in compliance with HIPAA and organizational policies.

• Provide compassionate customer service to patients, donors, and families, addressing questions or concerns professionally.

• Collaborate with the clinical and administrative teams to optimize workflow and reduce appointment delays.

• Assist in developing scheduling reports and performance metrics as requested by supervisors.

• Participate in ongoing training and performance evaluations to maintain high standards of medical scheduling excellence.

Required Skills and Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

• Prior experience in medical scheduling, triage coordination, or healthcare administration.

• Proficient in Microsoft Office Suite and electronic health record (EHR) systems.

• Strong communication, interpersonal, and active listening skills.

• Excellent organizational and multitasking abilities in a remote environment.

• Familiarity with medical terminology and patient privacy protocols (HIPAA compliance).

• Ability to maintain confidentiality, empathy, and professionalism in all communications.

• Reliable internet connection and dedicated workspace suitable for remote work.

Experience

• Minimum of 1–3 years of experience in a healthcare scheduling or patient services role.

• Experience in remote work environments and handling high call volumes is a plus.

• Prior experience in a hospital, clinic, or nonprofit health organization preferred.

Working Hours

• Flexible work-from-home schedule with full-time or part-time options available.

• Must be available to work between 8:00 AM – 8:00 PM (local time), depending on shift allocation.

• Weekend and holiday coverage may be required on a rotational basis.

Knowledge, Skills, and Abilities

• Comprehensive understanding of scheduling protocols and triage systems.

• Knowledge of basic healthcare operations and patient service workflows.

• Strong problem-solving and decision-making abilities.

• Capacity to handle sensitive medical information discreetly.

• Empathy-driven approach to supporting patients and medical staff.

• Ability to adapt to evolving technology and procedural changes.

Benefits

• Competitive hourly pay and performance-based incentives.

• Flexible remote work setup with company-provided training.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and volunteer leave.

• Access to employee wellness and assistance programs.

• Career advancement opportunities within the American Red Cross network.

• The satisfaction of contributing to a humanitarian mission that saves lives every day.

Why Join the American Red Cross

Working at the American Red Cross means joining a team of compassionate professionals dedicated to serving humanity. As part of our remote healthcare operations, you’ll play a vital role in ensuring timely and accurate patient care while working from the comfort of your home. Here, you are not just an employee — you are part of a movement that makes a meaningful impact on millions of lives every year.

How to Apply

Interested candidates are encouraged to apply online through the American Red Cross Careers Portal. Submit your updated resume along with a brief cover letter explaining your experience in medical scheduling or healthcare coordination. Qualified applicants will be contacted for an interview and skills assessment.

Join us and help make a difference — one appointment at a time.