Job Summary:

The American Red Cross is seeking a detail-oriented and compassionate Part-Time Outbound Scheduling and Patient Outreach Clerk to join our remote team. This role is critical in ensuring timely communication with patients, coordinating appointments, and supporting the overall efficiency of our healthcare services. The ideal candidate is highly organized, professional, and capable of delivering exceptional service while maintaining patient confidentiality and adhering to regulatory guidelines.

This remote position offers flexibility, meaningful work, and the opportunity to be part of a mission-driven organization dedicated to saving lives and supporting communities.

Key Responsibilities:

• Conduct outbound calls to patients for appointment scheduling, reminders, and follow-ups.

• Assist patients with rescheduling or cancellations, providing a seamless experience.

• Maintain accurate and up-to-date patient records in the system.

• Ensure all communications comply with HIPAA and other privacy regulations.

• Provide information about programs, services, and resources available to patients.

• Coordinate with internal departments to resolve scheduling conflicts or patient inquiries.

• Escalate urgent patient concerns or requests to appropriate team members.

• Document and track outreach activities, maintaining detailed logs for reporting purposes.

Required Skills and Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to empathize with patients.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.

• Ability to multitask and manage time efficiently in a fast-paced environment.

• Attention to detail and strong organizational skills.

• Basic understanding of HIPAA compliance and patient privacy standards.

Experience:

• Previous experience in a medical office, call center, patient services, or healthcare coordination role is preferred.

• Experience with remote work or telecommunication platforms is a plus.

Working Hours:

• Part-time position, typically 20–25 hours per week.

• Flexible schedule with core hours between 8:00 AM – 6:00 PM (local time).

• Evening or weekend shifts may occasionally be required based on patient needs.

Knowledge, Skills, and Abilities:

• Ability to handle sensitive information with discretion.

• Strong problem-solving skills and the ability to work independently.

• Patient-focused approach with excellent customer service mindset.

• Comfortable navigating electronic medical records and communication systems.

• Adaptable and able to work effectively in a virtual team environment.

Benefits:

• Competitive hourly rate with opportunities for performance-based incentives.

• Flexible remote work arrangement.

• Training and professional development opportunities.

• Access to employee assistance programs and wellness resources.

• Chance to contribute to the mission of a nationally recognized humanitarian organization.

Why Join the American Red Cross:

Working at the American Red Cross provides a meaningful career where your efforts directly impact lives. You will be part of a dedicated team committed to providing essential health services, supporting patients, and strengthening communities. Remote work flexibility allows you to balance professional and personal commitments while making a difference every day.

How to Apply:

Interested candidates should submit their resume and cover letter through the American Red Cross careers portal: https://www.redcross.org/jobs

• Please include “Part-Time Outbound Scheduling and Patient Outreach Clerk (Remote)” in the subject line.

• Only shortlisted candidates will be contacted for the interview process.