Job Summary

The American Red Cross, a leading humanitarian organization dedicated to preventing and alleviating human suffering, is seeking a highly organized and compassionate Part-Time Telehealth Appointment Scheduler. In this role, you will serve as the first point of contact for patients seeking telehealth services, ensuring seamless scheduling, excellent customer support, and adherence to HIPAA guidelines. This position offers the opportunity to contribute meaningfully to healthcare access while enjoying the flexibility of remote work.

Key Responsibilities

• Manage incoming calls and online requests for telehealth appointments, providing timely and professional responses.

• Schedule, reschedule, and confirm patient appointments accurately using electronic scheduling systems.

• Maintain detailed records of patient interactions and appointment histories in compliance with privacy regulations.

• Provide patients with guidance on telehealth procedures, platform usage, and technical requirements.

• Communicate effectively with healthcare providers, administrative staff, and patients to ensure smooth appointment flow.

• Identify and escalate urgent or complex patient issues to appropriate healthcare personnel.

• Collaborate with team members to optimize scheduling efficiency and improve patient experience.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities with keen attention to detail.

• Customer service experience, preferably in a healthcare or telehealth environment.

• Familiarity with telehealth platforms, electronic medical records (EMR), and appointment scheduling software is highly desirable.

• Ability to handle sensitive patient information with discretion and confidentiality.

• Problem-solving mindset with the ability to remain calm under pressure.

Experience

• Minimum 1-2 years of experience in a healthcare, call center, or customer service role.

• Previous experience with telehealth appointment scheduling is a plus.

Working Hours

• Part-time, flexible schedule with some evening or weekend shifts as required.

• Fully remote work; requires a reliable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA compliance and patient privacy practices.

• Proficiency in Microsoft Office Suite and basic computer skills.

• Ability to quickly learn and adapt to telehealth software and internal processes.

• Strong interpersonal skills and the ability to empathize with patients from diverse backgrounds.

Benefits

• Competitive hourly pay with flexible part-time hours.

• Opportunity to work remotely.

• Access to training and professional development programs.

• Meaningful work contributing to the mission of the American Red Cross.

• Supportive and collaborative team environment.

Why Join American Red Cross

Joining the American Red Cross means being part of a global mission to save lives and strengthen communities. You will make a tangible difference in people’s lives while gaining valuable healthcare experience in a flexible, remote role. Our organization values compassion, integrity, and service, providing a workplace that encourages growth, learning, and purpose-driven contributions.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter outlining their relevant experience and interest in the role. Please apply through the American Red Cross Careers portal or the designated application link provided in the job posting. Early applications are encouraged.