Job Summary

The American Red Cross is seeking a compassionate and detail-oriented Patient Care Coordinator (Scheduling Focus) to join our remote healthcare support team. In this vital role, you will serve as the first point of contact for patients, ensuring they receive timely and accurate assistance with scheduling medical appointments, coordinating follow-ups, and managing care logistics. You will play an essential part in supporting our mission to deliver high-quality, compassionate care and ensure every patient has a seamless experience throughout their healthcare journey.

This position is ideal for professionals with strong organizational and communication skills who are passionate about patient service and thrive in a structured, remote work environment.

Key Responsibilities

• Coordinate and schedule patient appointments, follow-ups, and consultations with healthcare providers.

• Serve as the primary point of contact for patients to confirm, reschedule, or update appointments.

• Verify patient information, insurance details, and necessary documentation to ensure accuracy before appointments.

• Communicate with clinical teams to optimize scheduling workflows and reduce delays.

• Maintain patient records with confidentiality and precision using electronic health record (EHR) systems.

• Respond promptly to patient inquiries via phone, email, or chat in a professional and empathetic manner.

• Collaborate with internal departments to ensure continuity of care and patient satisfaction.

• Monitor and track appointment metrics and scheduling performance to support operational efficiency.

Required Skills and Qualifications

• Strong verbal and written communication skills with a professional and empathetic tone.

• Excellent organizational and time-management abilities.

• Proficiency in using scheduling systems, electronic health records (EHR), and Microsoft Office Suite.

• Ability to manage high call or message volumes while maintaining accuracy and compassion.

• Exceptional attention to detail and problem-solving skills.

• Reliable internet connection and ability to work independently in a remote environment.

Experience

• Minimum of 1–2 years of experience in healthcare scheduling, patient coordination, or a related administrative support role.

• Experience working in telehealth, hospitals, or outpatient clinics is preferred but not required.

Working Hours

• Flexible remote work schedule with core operating hours between 8:00 AM – 6:00 PM (local time zone).

• Part-time and full-time opportunities are available depending on department needs.

• Occasional weekend or evening coverage may be required.

Knowledge, Skills, and Abilities

• Knowledge of healthcare scheduling systems and terminology.

• Ability to handle sensitive patient information with confidentiality (HIPAA compliance).

• Strong multitasking skills with the ability to prioritize effectively.

• Customer-focused mindset and commitment to patient satisfaction.

• Comfortable working in a fast-paced virtual environment with minimal supervision.

Benefits

• Fully remote position with flexible scheduling options.

• Competitive hourly pay and performance-based incentives.

• Comprehensive health, dental, and vision insurance (for eligible employees).

• Paid training and ongoing professional development opportunities.

• Supportive and mission-driven organizational culture.

• Paid time off, holidays, and wellness programs.

Why Join

At the American Red Cross, your work directly supports life-saving services and compassionate patient care across the nation. You’ll be part of an organization with a legacy of humanitarian excellence, where every role contributes to making a meaningful difference. Joining our team means you’ll have the opportunity to help patients navigate their healthcare journeys with empathy and efficiency—all from the comfort of your home.

How to Apply

If you are passionate about helping others and thrive in a remote healthcare support role, we invite you to apply today.
Submit your updated resume and a brief cover letter highlighting your scheduling or patient care experience via the American Red Cross Careers Portal or through our official website: www.redcross.org/careers.