Job Summary

MNC JOBS INFO is seeking a reliable, customer-focused Weekend Live Chat Support Associate to join our remote support team. In this role, you will interact with customers through real-time chat channels, provide prompt assistance, resolve inquiries, and ensure an excellent customer experience. This is a fully remote, weekend-based position ideal for individuals who excel in written communication, multitasking, and delivering high-quality service in a fast-paced digital environment.

Key Responsibilities

• Provide real-time customer support through live chat across various platforms.

• Respond to inquiries regarding products, services, order status, account issues, and general support needs.

• Troubleshoot customer concerns and provide accurate, step-by-step solutions.

• Escalate complex issues to senior support teams when necessary.

• Maintain service level standards, including response times and chat handling quality.

• Document all interactions in the CRM system with accuracy.

• Assist in improving customer satisfaction and overall support processes.

• Communicate effectively with internal teams to ensure consistent resolutions and service updates.

Required Skills and Qualifications

• Excellent written English communication skills.

• Strong typing skills with high speed and accuracy.

• Ability to multitask and manage multiple chat conversations simultaneously.

• Customer-focused mindset and problem-solving attitude.

• Basic understanding of customer support tools and online platforms.

• Ability to remain calm, professional, and empathetic during challenging interactions.

• Reliable internet connection and a distraction-free work environment.

Experience

• 0–2 years of experience in customer service, live chat support, or a related role.

• Freshers with strong communication skills are encouraged to apply.

Working Hours

• Weekend shifts only (Saturday & Sunday).

• Flexible scheduling based on business requirements.

• Availability for 6–8 hour shifts during weekends.

Knowledge, Skills, and Abilities

• Proficiency in using chat platforms, CRM systems, and basic computer applications.

• Strong attention to detail with the ability to follow guidelines and scripts.

• Time management and organizational abilities.

• Ability to adapt to evolving processes and customer needs.

• Fast learner with a positive attitude and commitment to quality.

Benefits

• 100% remote work-from-home role.

• Competitive weekend-based compensation.

• Training and onboarding support provided.

• Opportunity to grow within the customer support and operations teams.

• Work-life balance with weekday flexibility.

• Supportive and collaborative virtual work environment.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we value talent, dedication, and the drive to deliver exceptional customer experiences. By joining our team, you will gain exposure to diverse customers, develop your communication skills, and work in a professionally supportive remote environment. We encourage growth, continuous learning, and provide opportunities for excellent performers to advance.

How to Apply

Interested candidates can apply by submitting:

• An updated resume

• A brief cover letter highlighting your customer service skills and weekend availability

Send your application through the official MNC JOBS INFO recruitment portal or email it to the HR team as listed in our job posting.