Job Summary

MNC JOBS INFO is seeking highly motivated, customer-focused individuals for Entry-Level Live Chat Support roles with Amazon Work From Home. This position is ideal for candidates looking to begin their career in customer service, gain remote-work experience, and grow within a global environment. You will handle real-time customer inquiries through live chat, providing accurate information, problem resolution, and exceptional support.

Key Responsibilities

• Respond promptly to customer inquiries via live chat in a professional, friendly manner.

• Provide accurate product, order, and account information to customers.

• Investigate and resolve common customer issues, escalating complex concerns when necessary.

• Maintain clear and concise communication while managing multiple chat conversations.

• Follow defined processes, guidelines, and quality standards.

• Document customer interactions and follow up to ensure full resolution.

• Collaborate with team members to improve overall customer satisfaction.

Required Skills and Qualifications

• Excellent written English communication skills.

• Ability to multitask and handle multiple chat threads simultaneously.

• Strong attention to detail and problem-solving abilities.

• Customer-first mindset with patience and empathy.

• Basic computer skills and familiarity with online chat tools.

• Ability to learn quickly and follow structured workflows.

Experience

• No prior experience required – full training will be provided.

• Experience in customer service, retail, or call centers is an advantage but not mandatory.

Working Hours

• Flexible shifts available, including mornings, evenings, and weekends.

• Full-time and part-time remote positions.

• Employees must commit to scheduled shifts and maintain consistent availability.

Knowledge, Skills, and Abilities

• Understanding of basic online communication etiquette.

• Ability to maintain professionalism in fast-paced environments.

• Strong organizational and time-management capabilities.

• Ability to work independently with minimal supervision.

• Willingness to adapt to new tools, software, and changes in work processes.

Benefits

• 100% remote work-from-home opportunity.

• Competitive entry-level salary with performance incentives.

• Paid training and continuous professional development.

• Opportunity to grow into advanced support, quality assurance, or team lead roles.

• Work-life balance with flexible scheduling options.

• Supportive, inclusive, and diverse team environment.

Why Join

Joining MNC JOBS INFO for Amazon Work From Home gives you the opportunity to start a meaningful career with one of the world’s most respected brands. You will gain valuable customer service experience, enjoy the convenience of working from home, and have access to long-term career advancement opportunities. This role is perfect for self-motivated individuals eager to make an impact while building strong professional skills.

How to Apply

Interested candidates can submit their updated resume through the MNC JOBS INFO application portal. Shortlisted applicants will be contacted via email for an online assessment and virtual interview. Ensure your contact information is accurate and frequently checked.