Job Summary

LocalConnect Services is seeking a dedicated and customer-focused Work From Home Customer Support Agent to join our growing remote team. In this role, you will be responsible for assisting customers through chat, email, and phone support while delivering a friendly, solution-oriented experience. This position is ideal for individuals who enjoy helping people, communicating clearly, and working independently in a remote environment. You will play a key role in building trust with customers and maintaining our reputation for exceptional service.

Key Responsibilities

• Respond promptly to customer inquiries via chat, email, and phone.

• Provide accurate information regarding services, products, billing, and troubleshooting.

• Document customer interactions and update support records in the internal system.

• Identify customer needs and offer appropriate solutions or escalate complex issues.

• Maintain service quality by following established guidelines and company policies.

• Collaborate with cross-functional teams to ensure smooth customer interactions.

• Handle customer complaints with patience, professionalism, and clear communication.

• Meet daily performance metrics such as response time, quality rating, and resolution time.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong customer service orientation with a positive and empathetic approach.

• Ability to multitask, prioritize, and manage time effectively while working remotely.

• Basic technical proficiency with computers, CRM tools, and online communication platforms.

• Ability to remain calm under pressure and handle challenging customer interactions.

• Strong problem-solving skills and attention to detail.

• Reliable internet connection and a quiet, distraction-free workspace at home.

Experience

• Minimum 0–2 years of experience in customer service, support, telecalling, or a related field.

• Freshers with strong communication skills are encouraged to apply.

• Experience working in remote or call-center environments is an advantage.

Working Hours

• Flexible shifts available, including full-time and part-time options.

• Work from home with the freedom to choose a schedule that suits your lifestyle.

• Weekend or evening availability may be required depending on business needs.

Knowledge, Skills, and Abilities

• Knowledge of customer service best practices and communication etiquette.

• Ability to adapt to new tools, software, and processes quickly.

• Strong organizational and data-entry skills.

• Ability to work independently and deliver results without constant supervision.

• Commitment to privacy, confidentiality, and professionalism.

Benefits

• 100% remote work from the comfort of your home.

• Competitive pay with additional incentives based on performance.

• Paid training and opportunities for continuous learning.

• Career growth opportunities within the company.

• Supportive remote work culture and team environment.

• Work-life balance with flexible scheduling options.

Why Join LocalConnect Services?

At LocalConnect Services, we believe in empowering our employees to grow professionally while maintaining the flexibility and comfort of remote work. You will join a friendly, inclusive, and forward-thinking team that values your contributions. We focus on creating a supportive environment where everyone has the tools, training, and encouragement needed to succeed.

How to Apply

Interested candidates can submit their updated resume along with a short description of their customer service experience. Shortlisted applicants will be contacted via email for the next steps in the hiring process.