Job Summary

ChatBridge Solutions is seeking a highly motivated and customer-focused Live Chat Support Representative to join our growing remote support team. In this role, you will be the first point of contact for online customers, providing real-time assistance, answering inquiries, resolving issues, and ensuring a seamless digital support experience. This is a fully remote position designed for individuals who excel in communication, enjoy problem-solving, and thrive in a fast-paced virtual work environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.

• Provide accurate information, troubleshooting steps, and effective solutions.

• Guide customers through website navigation, order processes, and product details.

• Document all interactions clearly within the internal CRM system.

• Escalate complex or unresolved issues to the appropriate support teams.

• Maintain high levels of customer satisfaction, empathy, and service quality.

• Follow company policies, communication guidelines, and performance standards.

• Contribute to ongoing improvements in customer support processes.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong typing speed with high accuracy.

• Ability to multitask across chat conversations and internal tools.

• Basic technical literacy and comfort with online platforms.

• Customer-oriented mindset with a calm, problem-solving attitude.

• Ability to follow structured workflows and handle repetitive tasks efficiently.

Experience

• Prior experience in customer service, live chat support, BPO, or remote support roles is preferred but not mandatory.

• Freshers with strong communication skills are encouraged to apply.

• Experience using CRM, helpdesk, or chat tools is an advantage.

Working Hours

• Flexible remote work schedule.

• Full-time and part-time options available.

• May require rotating shifts, including weekends or evenings, depending on business needs.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles.

• Ability to remain professional, patient, and empathetic during challenging interactions.

• Keen attention to detail and ability to follow instructions.

• Strong organizational and time-management skills.

• Fast learner with the ability to adapt to new software tools and processes.

Benefits

• 100% remote work from the comfort of your home.

• Competitive pay with performance-based incentives.

• Flexible schedules to suit your lifestyle.

• Career growth opportunities within the company.

• Paid virtual training and continuous skill development.

• Supportive and collaborative digital work environment.

Why Join ChatBridge Solutions?

At ChatBridge Solutions, we are committed to delivering exceptional digital support while empowering our team to succeed in a modern, remote-first work culture. You will join a dynamic group of professionals who value teamwork, learning, and innovation. If you are looking for a stable, flexible, and rewarding remote career, this is the perfect opportunity for you.

How to Apply

Interested candidates can apply by submitting the following:

• Updated resume

• Short cover letter explaining your interest in remote customer support

Send your application through the official ChatBridge Solutions career page or the job posting platform where you found this opportunity.