Job Summary

InboxPro Services is seeking a highly motivated and detail-oriented Remote Email Support Associate to join our growing customer support team. In this role, you will serve as the first point of contact for customers via email, delivering clear, timely, and accurate responses. You will assist customers with inquiries, troubleshoot common issues, provide product or service information, and ensure a seamless customer experience from start to finish. This is a fully remote position ideal for individuals who thrive in structured communication and enjoy solving customer problems with patience and efficiency.

Key Responsibilities

• Respond promptly and professionally to customer emails, ensuring high-quality and accurate solutions.

• Handle inquiries related to products, orders, account issues, billing, and general support.

• Investigate and resolve customer concerns by collaborating with internal teams when necessary.

• Maintain detailed and organized records of customer interactions and resolutions.

• Follow communication scripts and standard operating procedures while maintaining a friendly and empathetic tone.

• Identify recurring issues and escalate them to supervisors for further action or process improvements.

• Meet daily productivity targets, quality benchmarks, and response-time expectations.

• Uphold the company’s brand voice and values in every customer interaction.

Required Skills and Qualifications

• Excellent written communication skills with strong grammar, clarity, and professionalism.

• Ability to understand customer needs and provide effective, concise solutions.

• Strong attention to detail and accuracy in responding to customer queries.

• Good typing speed with minimal errors.

• Ability to multitask, prioritize, and remain organized in a fast-paced remote setting.

• Basic computer proficiency, including familiarity with email platforms and CRM tools.

• Problem-solving mindset with the ability to stay calm and patient.

Experience

• No prior experience required; training will be provided.

• Previous experience in customer service, email support, or call centers is an advantage but not mandatory.

Working Hours

• Flexible remote working schedule.

• Shift timings may vary based on business needs.

• Candidates should be open to working weekends or rotational shifts if required.

Knowledge, Skills, and Abilities

• Knowledge of basic customer service principles and practices.

• Ability to maintain confidentiality and handle sensitive information.

• Strong interpersonal skills with a customer-first approach.

• Ability to follow guidelines while adapting tone and style to customer needs.

• Self-motivated and capable of working independently with minimal supervision.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home convenience with flexible scheduling.

• Paid training and ongoing skill development.

• Opportunities for career advancement within InboxPro Services.

• Supportive and collaborative remote work environment.

Why Join InboxPro Services

Joining InboxPro Services means becoming part of a company that values customer satisfaction and employee growth. You will work remotely from the comfort of your home while contributing to a team committed to delivering exceptional support. We foster a culture of learning, teamwork, and continuous improvement, offering you long-term stability and advancement opportunities in the customer service industry.

How to Apply

Interested candidates should submit their updated resume along with a brief cover note explaining why they are a good fit for the position. Applications can be submitted directly through the InboxPro Services career portal or via the job posting platform where this role was advertised. Shortlisted applicants will be contacted for an online assessment and virtual interview.