Job Summary

Zeta Global is seeking highly motivated and customer-focused Freelance Customer Service Representatives to join our remote support team. This role involves assisting customers through digital channels including email, chat, and messaging platforms. As a freelance representative, you will have the flexibility to work from home while delivering professional and timely support to customers around the world. This opportunity is ideal for individuals who excel in communication, problem-solving, and building customer trust.

Key Responsibilities

• Respond promptly and efficiently to customer inquiries via email, chat, and online platforms.

• Provide accurate information regarding products, services, and account-related queries.

• Document customer interactions and follow internal procedures for resolving issues.

• Identify customer needs and offer appropriate solutions or alternatives.

• Escalate unresolved cases to senior support or technical teams when necessary.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Adhere to customer service quality and performance standards set by Zeta Global.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Ability to multitask, prioritize, and manage time effectively.

• Customer-oriented mindset with strong problem-solving skills.

• Reliable internet connection and a quiet workspace.

• Proficiency with computers, email platforms, and online tools.

• Ability to work independently while maintaining accountability.

• High level of professionalism and attention to detail.

Experience

• Minimum 1 year of experience in customer service, call center, or online support roles preferred.

• Experience working in remote freelance environments is an advantage.

• Background in tech, digital services, or e-commerce support is a plus.

Working Hours

• Flexible freelance schedule — choose your own working hours.

• Part-time and full-time freelance availability.

• Must be able to commit to assigned shifts or weekly hour requirements if applicable.

Knowledge, Skills, and Abilities

• Strong understanding of online communication tools and CRM systems.

• Ability to remain calm and professional under pressure.

• Quick learner with the ability to adapt to new systems and processes.

• Strong organizational and documentation skills.

• Ability to handle confidential information responsibly.

Benefits

• 100% remote work – no commuting required.

• Competitive freelance compensation based on hours or project terms.

• Flexible schedule — work from anywhere.

• Opportunity to build long-term working relationships with a global brand.

• Skill development in communication, customer handling, and digital tools.

Why Join Zeta Global

At Zeta Global, we believe in empowering professionals through flexible work arrangements and meaningful engagement. By joining our freelance customer support community, you become part of a forward-thinking organization that values innovation, customer experience, and work-life balance. Grow your skills, boost your portfolio, and enjoy the freedom of remote work with a leader in the digital engagement industry.

How to Apply

If you’re passionate about customer service and ready to work remotely with a global brand, we would love to hear from you.
Submit your resume and a brief cover letter highlighting your customer service experience and availability.
Shortlisted candidates will be contacted for the next steps in the hiring process.