Job Summary

MNC JOBS INFO is seeking a highly motivated and customer-focused Remote Customer Support Representative to join our growing team. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering high-quality service via phone, email, and chat. This is an excellent opportunity for individuals who are passionate about helping others, enjoy problem-solving, and are eager to build a strong career in customer support — all from the comfort of home.

Key Responsibilities

• Respond to customer queries promptly through phone, email, and chat support.

• Assist customers with troubleshooting product or service issues.

• Maintain a high level of professionalism and empathy during all interactions.

• Document customer interactions and follow up to ensure complete resolution.

• Escalate complex issues to senior support staff when necessary.

• Meet daily, weekly, and monthly performance targets.

• Handle difficult or emotional customer interactions with patience and tact.

• Provide feedback to improve customer experience and service quality.

Required Skills and Qualifications

• Excellent English communication skills — verbal & written.

• Strong customer service mindset and problem-solving attitude.

• Ability to multitask, prioritize, and manage time efficiently.

• Good typing speed with accuracy.

• Basic computer literacy and familiarity with CRM systems.

• Positive attitude, active listening, and attention to detail.

Experience

• 0 to 3 years of experience in customer support, call center, BPO, or related fields.

• Freshers with good communication skills are welcome to apply.

Working Hours

• Full-time remote position.

• Flexible shift timings depending on business needs (may include weekends or rotational shifts).

• Work from home setup required with stable internet connectivity.

Knowledge, Skills, and Abilities

• Knowledge of customer support best practices.

• Ability to remain calm under pressure.

• Strong interpersonal and conflict resolution skills.

• Comfort adapting to new tools, systems, and processes.

• Willingness to learn and grow in a fast-paced environment.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work environment.

• On-the-job training and professional development.

• Opportunity for rapid career growth within the company.

• Supportive team environment and employee recognition programs.

• Work-life balance and flexible scheduling.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in empowering employees and promoting growth. You will be part of a dynamic and multicultural team that values innovation, teamwork, and customer satisfaction. Whether you're starting your career or looking to expand your skills, this role offers a strong foundation and exceptional opportunities for long-term career success.

How to Apply

Interested candidates are invited to send their updated resume along with a brief cover letter to us with the subject line:
“Application for Remote Customer Support Representative – [Your Name]”

Only shortlisted candidates will be contacted for interviews.