Job Summary

InfoTech Solutions is currently seeking a highly motivated and customer-focused Remote Phone Support Executive to join our growing support team. In this role, you will be the first point of contact for customers, addressing inquiries, providing product information, troubleshooting issues, and ensuring an exceptional service experience — all from the comfort of your home. This position is ideal for individuals with strong communication skills, a passion for helping others, and the ability to multitask in a dynamic virtual environment.

Key Responsibilities

• Answer high-volume inbound customer calls in a polite, professional, and timely manner.

• Provide accurate information regarding products, services, policies, and account details.

• Troubleshoot basic technical or service-related issues; escalate complex problems when necessary.

• Maintain detailed and accurate records of customer interactions using company CRM tools.

• Follow call scripts and guidelines while maintaining a natural and helpful tone.

• Resolve customer concerns and ensure customer satisfaction with an empathetic approach.

• Collaborate with internal teams to improve customer experience and service efficiency.

Required Skills and Qualifications

• Excellent verbal communication skills in clear, fluent English.

• Strong customer service orientation and active listening skills.

• Ability to handle multiple calls, tasks, and queries professionally.

• Basic technical knowledge to assist with troubleshooting (training provided).

• High-speed internet connection and a distraction-free workspace.

• Proficiency in using computers, call software, and CRM systems.

Experience

• Minimum 1 year of experience in customer service, call center, or phone support preferred.

• Freshers with strong communication skills and the right attitude will be considered.

• Prior remote work experience is a plus, but not required.

Working Hours

• Full-time position.

• Flexible scheduling options may be available (Day, Mid, or Night Shifts based on region).

• Weekend availability may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong problem-solving and critical-thinking capability.

• High level of patience and emotional intelligence.

• Ability to work independently and meet performance targets.

• Adaptability to fast-changing workflows, tools, and policies.

• Comfort working in a virtual environment with minimal supervision.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home convenience and flexible scheduling.

• Paid training and continuous skill development.

• Health and wellness support (policy may vary by location).

• Career growth opportunities within the customer experience department and beyond.

• Supportive and inclusive remote work culture.

Why Join InfoTech Solutions?

At InfoTech Solutions, we believe in empowering our team members through flexibility, training, and professional growth. As an employee, you’ll be part of a forward-thinking organization that values people, innovation, and customer excellence. We offer a remote-first work structure, allowing you to build a meaningful career while enjoying a balanced lifestyle.

How to Apply

Interested candidates are invited to apply by submitting their updated resume along with a brief introduction.
Click Apply Now on our careers page or send your application to our recruitment email.
Shortlisted candidates will be contacted immediately for virtual interviews.