Job Summary

InfoTech Solutions is seeking highly motivated and customer-focused Online Support Agents to join our remote global team. As part of a fast-growing technology-driven company, you will handle customer inquiries, resolve issues, and ensure an exceptional user experience across digital communication channels. This role is ideal for professionals looking for a flexible remote opportunity with long-term growth potential.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and messaging platforms

• Troubleshoot basic technical issues and guide users through solutions

• Manage service tickets and follow up on pending customer requests

• Maintain a high level of professionalism and empathy in all interactions

• Collaborate with internal departments to escalate unresolved issues

• Update customer logs, feedback, and support documentation

• Ensure compliance with company policies and data security standards

Required Skills and Qualifications

• Excellent written and verbal English communication skills

• Strong problem-solving mindset with customer-first approach

• Ability to multitask while managing multiple chat or email threads

• Comfortable using digital tools, CRM software, and ticketing systems

• Fast typing speed and attention to detail

• Self-starter with the ability to work independently in a remote environment

Experience

• 0–3 years of customer support or online service experience (Freshers welcome)

• Prior experience in remote or online support roles is a strong advantage

• Call center, helpdesk, virtual assistant, or chat support background is a plus

Working Hours

• Flexible schedule based on global time zones

• Full-time and part-time options available

• Weekend or late-shift availability may be required based on project needs

Knowledge, Skills, and Abilities

• Solid understanding of customer service fundamentals

• Basic technical troubleshooting knowledge

• Ability to stay calm in stressful situations

• Fast learning ability with new tools and platforms

• Strong organizational skills and accountability

• Team-oriented mindset while working remotely

Benefits

• Work from home – no commute, no dress code

• Competitive salary with performance-based bonuses

• Paid training and continuous career development

• Opportunity to work with an international team

• Health & wellness programs (where applicable)

• Long-term contract potential and internal growth paths

Why Join InfoTech Solutions?

At InfoTech Solutions, we believe in innovation, flexibility, and empowering talented people no matter where they live. We are building the future of global remote work with a supportive culture, modern tools, and unlimited learning opportunities. Be part of a workplace that values your voice, your skills, and your career journey.

How to Apply

Ready to join a leading remote-first company?
Send your resume and a brief introduction to us
Subject Line: Online Support Agent – Remote Application

Shortlisted candidates will be contacted for an online interview.