Job Summary

InfoTech Solutions is seeking a proactive and detail-oriented Remote Freelancer Support Assistant to provide global support to freelancers working across various projects. This fully remote role offers the opportunity to assist independent contractors with onboarding, project clarification, communication, and performance-related inquiries while ensuring a smooth workflow between freelancers and internal teams. The ideal candidate is highly organized, tech-savvy, and comfortable working in a fast-paced virtual environment.

Key Responsibilities

• Serve as the primary point of contact for freelancers across global time zones.

• Assist in onboarding freelancers, including documentation and platform access.

• Provide timely responses to queries via email, chat, and ticketing systems.

• Track project assignments, deadlines, and deliverables.

• Resolve freelancer concerns related to workload, tools, schedules, and communication.

• Maintain up-to-date records of freelancer interactions and issue resolutions.

• Coordinate with internal departments to relay feedback or escalate issues.

• Support payment inquiries and ensure accurate details are submitted on time.

• Monitor freelance platform activity and ensure compliance with company policies.

• Offer guidance to freelancers to improve workflow efficiency and quality output.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong organizational and multitasking abilities.

• Ability to work independently and manage time effectively.

• Tech-savvy with experience using remote tools (Zoom, Slack, Trello, Google Workspace, etc.)

• Problem-solving mindset with a service-focused attitude.

• Comfortable supporting teams and contractors with diverse backgrounds and cultures.

Experience

• 1+ year experience in customer support, HR coordination, virtual assistance, or related field (preferred but not mandatory).

• Experience working in a remote environment is an advantage.

• Freshers with excellent communication and a strong willingness to learn may also apply.

Working Hours

• Flexible schedule — support needed across multiple time zones.

• Full-time or part-time options available.

• Must be able to attend occasional virtual meetings as needed.

Knowledge, Skills, and Abilities

• Familiarity with freelancer platforms (Upwork, Fiverr, or similar) is a plus.

• Able to handle confidential information with professionalism.

• Strong attention to detail and documentation skills.

• Ability to adapt quickly to changing workflows and priorities.

• A positive and patient attitude when handling inquiries.

Benefits

• 100% remote role — work from anywhere.

• Flexible working hours.

• Opportunities for growth within the organization.

• Inclusive and supportive work environment.

• Paid training and onboarding support.

• Competitive compensation based on experience and role type.

Why Join InfoTech Solutions?

At InfoTech Solutions, we believe in creating a collaborative, growth-driven culture where remote workers succeed. You’ll be part of a team that values innovation, supports global talent, and embraces flexible work. This role allows you to build experience in digital operations, freelance management, and international communication — all while developing your career in a rapidly expanding remote-first company.

How to Apply

Interested candidates should submit the following:

• Updated resume

• Short cover letter highlighting your relevant experience and availability

• (Optional) Any experience supporting freelance or remote teams

Please send your application via email to us with the subject line:
“Application – Remote Freelancer Support Assistant”

We look forward to reviewing your application!