Job Summary

InfoTech Solutions is seeking a highly motivated Remote Subscription Renewal Agent to join our dynamic team. This role is ideal for individuals who excel at building customer relationships, driving retention, and ensuring the ongoing satisfaction of our subscribers. As a key member of our customer success team, you will proactively manage subscription renewals, address client inquiries, and contribute to the company’s growth by maximizing renewal rates. This is a fully remote position, offering flexibility and the opportunity to thrive in a supportive and results-driven environment.

Key Responsibilities

• Proactively manage subscription renewals and retention campaigns.

• Communicate with customers via phone, email, and chat to ensure timely renewals.

• Identify opportunities to upsell or cross-sell additional products or services.

• Resolve customer inquiries, issues, and complaints with a focus on customer satisfaction.

• Maintain accurate records of interactions, renewal status, and follow-up actions in CRM systems.

• Collaborate with sales, support, and billing teams to ensure seamless customer experiences.

• Analyze subscription data and provide insights to improve retention strategies.

• Meet or exceed monthly renewal and retention targets.

Required Skills and Qualifications

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Ability to handle objections professionally and maintain a positive attitude.

• Familiarity with CRM software (Salesforce, HubSpot, or similar).

• Strong attention to detail and organizational skills.

• Ability to work independently and manage time effectively in a remote environment.

Experience

• Minimum 1–2 years of experience in customer service, subscription management, or sales support.

• Experience in subscription-based services or SaaS platforms is highly desirable.

Working Hours

• Full-time, remote role.

• Flexible schedule with some overlap required with standard business hours (specific time zones may apply).

• Occasional participation in team meetings or training sessions.

Knowledge, Skills, and Abilities

• Deep understanding of customer retention strategies and subscription lifecycle.

• Problem-solving mindset with the ability to troubleshoot issues quickly.

• Strong analytical skills to interpret subscription metrics and trends.

• Adaptable and able to thrive in a fast-paced, remote work environment.

• Proactive in identifying opportunities for improving processes and customer experience.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote work environment.

• Paid time off and holidays.

• Professional development and training opportunities.

• Supportive and inclusive company culture.

• Health and wellness programs (where applicable).

Why Join InfoTech Solutions

At InfoTech Solutions, we value innovation, collaboration, and personal growth. By joining our team as a Remote Subscription Renewal Agent, you will have the opportunity to develop your career in a flexible, forward-thinking environment, while making a direct impact on customer success and company growth. We empower our employees to take ownership, work creatively, and thrive professionally—all from the comfort of your home.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter outlining their experience and suitability for the role to us. Please include “Remote Subscription Renewal Agent” in the subject line. Shortlisted candidates will be contacted for an interview.