Job Summary

MNC JOBS INFO is seeking a proactive and enthusiastic Remote Social Media Chat Executive to join our dynamic digital team. The ideal candidate will engage with customers across social media platforms, respond to queries in real-time, and provide exceptional support while maintaining the brand’s voice and tone. This role is fully remote, offering flexibility while contributing to a high-performing team focused on building strong customer relationships and enhancing overall digital engagement.

Key Responsibilities

• Manage and respond to messages, comments, and inquiries across social media channels promptly and professionally.

• Monitor social media accounts for customer concerns, trends, and opportunities to improve engagement.

• Provide accurate information regarding company products, services, and policies.

• Maintain a positive and consistent brand voice in all online interactions.

• Collaborate with marketing and customer support teams to address complex queries or complaints.

• Report on customer feedback, common inquiries, and social media performance metrics.

• Identify opportunities for process improvements and proactive customer engagement.

Required Skills and Qualifications

• Excellent written communication and grammar skills in English.

• Strong interpersonal and customer service skills.

• Ability to multitask and handle high volumes of online interactions efficiently.

• Familiarity with social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and emerging channels.

• Basic knowledge of social media management tools is a plus.

• Quick learner with attention to detail and a proactive approach to problem-solving.

Experience

• Prior experience in customer support, social media management, or online chat executive roles is preferred but not mandatory.

• Candidates with experience in engaging online communities or handling customer queries on digital platforms will be highly considered.

Working Hours

• Flexible work hours; candidates must be able to commit to a consistent schedule as per company requirements.

• Ability to work across different time zones if required.

Knowledge, Skills, and Abilities

• Exceptional communication and active listening skills.

• Strong problem-solving abilities and patience while handling customer inquiries.

• Ability to adapt to fast-changing work environments and digital trends.

• Time management and organizational skills to manage multiple tasks simultaneously.

• Tech-savvy with the ability to quickly learn new software and tools.

Benefits

• Competitive salary with performance incentives.

• 100% remote work with flexible schedule options.

• Training and skill development opportunities.

• Work-life balance and supportive team environment.

• Opportunities for growth within the company.

Why Join Us

• Join a forward-thinking company that values innovation, creativity, and proactive engagement.

• Work from the comfort of your home while contributing to a global digital presence.

• Be part of a collaborative and supportive team where your contributions are recognized and rewarded.

• Access to continuous learning opportunities to grow your social media and customer support expertise.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and skills to us. Please include “Remote Social Media Chat Executive Application” in the subject line. Only shortlisted candidates will be contacted for interviews.