Job Summary:

InfoTech Solutions is seeking a motivated and detail-oriented Entry-Level Remote Billing Support Representative to join our dynamic team. This role is ideal for individuals who are eager to start their career in billing and customer support within a fully remote environment. The successful candidate will be responsible for assisting customers with billing inquiries, processing invoices, and ensuring accurate and timely account management while maintaining a high standard of professionalism and customer service.

Key Responsibilities:

• Respond promptly to customer billing inquiries via email, chat, or phone.

• Assist in resolving billing discrepancies and ensure accurate account statements.

• Generate and process invoices, credit memos, and payment receipts.

• Collaborate with internal teams to address billing issues and ensure timely resolution.

• Maintain accurate records of billing transactions and customer communications.

• Identify process improvement opportunities to enhance billing efficiency and customer satisfaction.

• Uphold company policies and procedures while providing excellent customer service.

Required Skills and Qualifications:

• High school diploma or equivalent; a college degree is a plus.

• Strong communication skills, both written and verbal.

• Basic knowledge of billing processes, accounting, or finance principles.

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and basic CRM tools.

• Ability to work independently with minimal supervision in a remote environment.

• Strong organizational skills with exceptional attention to detail.

• Problem-solving mindset with the ability to handle customer concerns effectively.

Experience:

• No prior professional experience required; entry-level candidates are encouraged to apply.

• Internship or volunteer experience in customer service, finance, or administrative support is a plus.

Working Hours:

• Full-time, remote position.

• Flexible schedules may be offered, but standard hours are typically Monday to Friday, 9:00 AM – 5:00 PM (local time).

• Occasional overtime may be required during peak billing periods.

Knowledge, Skills, and Abilities:

• Strong numerical and analytical abilities for accurate billing and reconciliation.

• Excellent interpersonal skills to manage customer interactions professionally.

• Comfortable navigating online platforms and learning new software tools quickly.

• High level of accountability and reliability in completing assigned tasks.

• Ability to multitask and prioritize work in a fast-paced environment.

Benefits:

• Competitive entry-level salary with performance-based incentives.

• Fully remote work environment with flexible scheduling options.

• Health, dental, and vision insurance options (where applicable).

• Paid time off and holiday benefits.

• Professional development opportunities and ongoing training programs.

• Supportive company culture with recognition for achievements.

Why Join InfoTech Solutions:

At InfoTech Solutions, we value our employees as the backbone of our success. Joining our team means being part of a forward-thinking company that invests in your growth, fosters collaboration, and provides a supportive environment where you can learn, thrive, and build a successful career in billing and customer support.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and motivation for the role to us with the subject line:
“Application – Entry-Level Remote Billing Support Representative”.

Shortlisted candidates will be contacted for a virtual interview as part of the selection process.