Job Summary

InfoTech Solutions, a leading technology and business services provider, is seeking a highly motivated and detail-oriented Remote Email Chat Operator to join our dynamic virtual team. This role is pivotal in delivering exceptional customer service through timely and accurate email and chat support, ensuring a positive client experience. The ideal candidate will possess excellent written communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced remote environment.

Key Responsibilities

• Respond promptly to customer inquiries via email and live chat, ensuring clear, concise, and professional communication.

• Provide accurate information about products, services, and company policies.

• Troubleshoot and resolve customer issues, escalating complex cases to senior support as necessary.

• Maintain detailed records of interactions and transactions in the company’s CRM system.

• Collaborate with team members and departments to improve response strategies and customer satisfaction.

• Follow standard operating procedures and maintain confidentiality of sensitive customer information.

• Meet and exceed defined performance metrics such as response time, resolution time, and customer satisfaction ratings.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong typing skills and familiarity with chat and email platforms.

• Ability to multitask and handle multiple customer conversations simultaneously.

• Basic knowledge of computers, Microsoft Office Suite, and CRM tools.

• Strong attention to detail and accuracy.

• Professional, patient, and empathetic attitude when dealing with customers.

Experience

• Prior experience in customer service, technical support, or a remote communication role is preferred but not mandatory.

• Familiarity with handling email and chat support for global clients is an advantage.

Working Hours

• Flexible working hours; must be able to work in assigned shifts, including weekends and holidays if required.

• Fully remote position; work from the comfort of your home.

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills.

• Ability to work independently with minimal supervision.

• Quick learner, adaptable to new tools, software, and processes.

• Excellent organizational and time management abilities.

Benefits

• Competitive salary and performance-based incentives.

• Fully remote position with a flexible work schedule.

• Professional development opportunities and training programs.

• Supportive and inclusive team culture.

• Access to company resources and tools for personal and professional growth.

Why Join InfoTech Solutions

• Be part of a fast-growing, innovative technology company that values employees’ contributions.

• Work remotely while maintaining a work-life balance.

• Opportunity to enhance your career with training and development in customer service excellence.

• Join a collaborative team that encourages creativity, initiative, and continuous learning.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting relevant skills and experience to us. Please use the subject line: “Application – Remote Email Chat Operator”. Shortlisted candidates will be contacted for an interview.