Job Summary:

InfoTech Solutions is seeking a highly motivated and customer-focused Service Executive to join our dynamic remote workforce. This role offers an excellent opportunity for individuals passionate about delivering exceptional customer service while enjoying the flexibility of working from home. The Service Executive will serve as the primary point of contact for our clients, ensuring that inquiries, requests, and concerns are handled efficiently and professionally. This position requires excellent communication skills, problem-solving abilities, and a proactive approach to delivering outstanding client experiences.

Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and chat platforms.

• Resolve customer issues with a sense of urgency, providing accurate and effective solutions.

• Maintain detailed records of client interactions, transactions, and feedback in the CRM system.

• Collaborate with internal teams to ensure timely and efficient service delivery.

• Identify opportunities to improve customer satisfaction and suggest process enhancements.

• Follow up with clients to ensure issues are fully resolved and maintain long-term relationships.

• Meet or exceed individual and team performance targets consistently.

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.

• Strong problem-solving and analytical abilities.

• Customer-focused mindset with a professional and empathetic approach.

• Ability to handle multiple tasks efficiently and work independently in a remote environment.

• Proficiency in Microsoft Office Suite, Google Workspace, and CRM platforms.

• Basic technical knowledge and the ability to troubleshoot common software or system issues.

Experience:

• Minimum of 1–2 years in customer service, client support, or related roles is preferred.

• Prior experience in a remote work environment is a plus.

Working Hours:

• Flexible remote work schedule; standard 40-hour workweek.

• Availability to work across multiple time zones may be required depending on client assignments.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and the ability to build rapport with clients quickly.

• Time management and organizational skills to manage multiple client requests efficiently.

• Adaptability and resilience in handling challenging situations.

• Detail-oriented approach to ensure accuracy in client communication and record-keeping.

• Ability to learn new tools and technologies quickly.

Benefits:

• Competitive salary with performance-based incentives.

• Fully remote work from the comfort of your home.

• Flexible work hours to support work-life balance.

• Training and career development opportunities.

• Health and wellness benefits (varies based on location).

• Recognition programs and team engagement activities.

Why Join InfoTech Solutions:

• Work with a forward-thinking company that values innovation and professional growth.

• Join a supportive and collaborative remote team environment.

• Opportunities for career advancement in a global, technology-driven organization.

• Contribute to delivering exceptional service to clients worldwide.

• Enjoy the flexibility, autonomy, and comfort of working from home while making a meaningful impact.

How to Apply:

Interested candidates are invited to submit their resume and cover letter via our careers portal or email us with the subject line: “Application – Service Executive (Remote)”. Shortlisted candidates will be contacted for virtual interviews.