Job Summary

InfoTech Solutions is seeking a highly motivated and skilled Worldwide Remote Software Support Advisor to join our dynamic team. This role is ideal for a tech-savvy professional who excels at providing top-tier software support and delivering an exceptional customer experience across global markets. The successful candidate will act as the primary point of contact for clients experiencing technical challenges and will work closely with internal teams to resolve issues efficiently. This is a fully remote position, offering the flexibility to work from anywhere while contributing to the growth and success of a leading technology solutions provider.

Key Responsibilities

• Provide timely and effective technical support to worldwide clients via phone, email, and chat.

• Troubleshoot software issues, identify root causes, and offer practical solutions.

• Collaborate with engineering and development teams to escalate and resolve complex technical problems.

• Maintain comprehensive records of customer interactions, support requests, and resolutions.

• Monitor software performance and assist clients with updates, installations, and configurations.

• Educate clients on software functionalities and best practices to enhance user experience.

• Contribute to the development and improvement of support documentation, knowledge bases, and training materials.

• Ensure all client interactions are handled with professionalism, empathy, and a customer-first mindset.

Required Skills and Qualifications

• Proven experience in software support, IT helpdesk, or technical customer service.

• Strong understanding of software applications, operating systems, and common troubleshooting methods.

• Excellent verbal and written communication skills in English; additional language skills are a plus.

• Ability to handle multiple tasks and prioritize issues in a fast-paced, global environment.

• Strong analytical, problem-solving, and critical-thinking skills.

• Comfortable working independently in a fully remote setting while maintaining accountability.

• Proficiency with ticketing systems, CRM platforms, and remote support tools.

Experience

• Minimum 2–4 years of experience in software support, IT service, or technical troubleshooting.

• Experience supporting international clients is highly desirable.

• Familiarity with cloud-based software solutions, SaaS products, or enterprise-level applications is a plus.

Working Hours

• This is a worldwide remote position with flexible schedules.

• Must be able to work in overlapping hours with clients from various time zones.

• Occasional participation in team meetings, training sessions, or project deadlines may require scheduled hours.

Knowledge, Skills, and Abilities

• Deep understanding of software functionality, technical issues, and support best practices.

• Exceptional interpersonal skills and a strong customer service orientation.

• Strong documentation and reporting skills.

• Ability to learn new software tools and updates quickly.

• High adaptability and comfort with remote collaboration platforms.

Benefits

• Competitive salary with performance-based incentives.

• Flexible work-from-home environment.

• Paid time off and company-recognized holidays.

• Professional development and training opportunities.

• Access to cutting-edge tools and technologies.

• Health and wellness programs (if applicable per location).

Why Join InfoTech Solutions

• Be part of a global, innovative technology company focused on solving real-world software challenges.

• Work remotely while collaborating with talented teams worldwide.

• Contribute to improving customer experiences and shaping the future of software support.

• Thrive in a culture that values continuous learning, teamwork, and professional growth.

How to Apply

Interested candidates should submit their resume and a cover letter outlining relevant experience and qualifications via us. Only shortlisted candidates will be contacted for the next stage of the recruitment process.