Job Summary

InfoTech Solutions is seeking a highly motivated and detail-oriented Remote CRM Support Assistant to join our dynamic customer service team. This role focuses on providing exceptional support to our clients by managing customer relationship management (CRM) systems, troubleshooting client issues, and ensuring data accuracy. The ideal candidate thrives in a remote work environment, possesses excellent communication skills, and has a strong aptitude for problem-solving.

As a CRM Support Assistant, you will play a pivotal role in enhancing customer satisfaction, streamlining workflows, and supporting the growth of our global client base.

Key Responsibilities

• Serve as the first point of contact for clients regarding CRM-related queries and issues.

• Maintain and update client records accurately within the CRM system.

• Troubleshoot and resolve CRM software issues, escalating complex cases when necessary.

• Assist in generating and analyzing CRM reports to support decision-making processes.

• Collaborate with sales, marketing, and technical teams to ensure seamless client experiences.

• Provide training and guidance to clients or internal team members on CRM functionalities.

• Monitor system performance, identify inefficiencies, and recommend improvements.

• Document processes, workflows, and support tickets to maintain knowledge base integrity.

Required Skills and Qualifications

• Proven experience with CRM software (Salesforce, HubSpot, Zoho, or similar platforms).

• Strong analytical and problem-solving abilities.

• Excellent verbal and written communication skills in English.

• High attention to detail with the ability to manage multiple tasks efficiently.

• Familiarity with Microsoft Office Suite (Excel, Word, Outlook) and basic data management tools.

• Ability to work independently in a remote environment while meeting deadlines.

Experience

• Minimum of 1–2 years experience in CRM support, customer service, or a related administrative role.

• Experience in a remote work setup is preferred but not mandatory.

• Prior exposure to SaaS platforms or technical support environments is advantageous.

Working Hours

• Full-time position: 40 hours per week.

• Flexible working hours with potential overlap for client interactions in different time zones.

• Remote position: work from home with necessary technological setup.

Knowledge, Skills, and Abilities (KSA)

• Strong organizational and multitasking skills.

• Ability to adapt quickly to new technologies and workflows.

• Customer-oriented mindset with excellent interpersonal skills.

• Capability to document and report findings clearly and concisely.

• Strong understanding of CRM best practices and data privacy standards.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work, enabling a flexible and balanced lifestyle.

• Opportunities for professional growth and skill development.

• Paid time off, health benefits, and employee wellness programs.

• Supportive and inclusive company culture with regular team engagement activities.

Why Join InfoTech Solutions

At InfoTech Solutions, we are dedicated to fostering a collaborative and innovative work environment. Joining our team means contributing to meaningful projects, working alongside passionate professionals, and developing your career in a company that values flexibility, growth, and employee well-being.

How to Apply

Interested candidates are invited to submit their resume and a cover letter highlighting relevant experience to us. Please include “Remote CRM Support Assistant – Application” in the subject line. Only shortlisted candidates will be contacted for interviews.