Job Summary:

InfoTech Solutions is seeking a highly motivated and customer-focused Flexible Remote Digital Support Representative to join our dynamic team. This role is ideal for individuals who thrive in a remote work environment and are passionate about providing exceptional digital support. You will serve as the first point of contact for our clients, assisting them with technical inquiries, account management, and troubleshooting digital solutions. The position offers flexibility, growth opportunities, and the chance to work with cutting-edge technologies in a supportive, fully remote environment.

Key Responsibilities:

• Provide timely and professional support to clients via chat, email, and phone.

• Troubleshoot technical issues and guide users through solutions in a clear, concise manner.

• Maintain accurate records of client interactions and solutions provided in the company’s CRM system.

• Collaborate with internal teams to resolve complex technical problems.

• Identify opportunities to improve client experience and contribute to process enhancements.

• Stay updated on company products, services, and digital tools to ensure accurate and effective support.

• Meet or exceed individual performance targets and quality standards.

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Proficiency in using computers, digital tools, and CRM platforms.

• Ability to work independently in a remote environment while managing time efficiently.

• Positive attitude, adaptability, and commitment to providing superior customer service.

Experience:

• Prior experience in customer service, digital support, or technical support is preferred but not mandatory.

• Experience with remote work tools (Zoom, Slack, Microsoft Teams) is a plus.

Working Hours:

• Flexible working hours to accommodate different time zones.

• Full-time or part-time options available.

• Ability to manage workload independently and meet deadlines.

Knowledge, Skills, and Abilities:

• Familiarity with digital platforms and basic troubleshooting techniques.

• Strong interpersonal skills to build rapport with clients remotely.

• Ability to multitask while maintaining high-quality service standards.

• Quick learner with the ability to adapt to new technologies and procedures.

Benefits:

• Fully remote position allowing work-life balance.

• Competitive compensation with performance-based incentives.

• Professional development opportunities and ongoing training.

• Supportive team culture with regular virtual team engagements.

• Access to modern tools and resources to enhance productivity.

Why Join InfoTech Solutions:

At InfoTech Solutions, we value innovation, flexibility, and excellence. By joining our team, you will:

• Work in a forward-thinking company that embraces remote work.

• Grow professionally with continuous learning and development programs.

• Be part of a collaborative environment that values your ideas and contributions.

• Enjoy the freedom of flexible scheduling while contributing to meaningful client support.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting their experience and suitability for the role to us with the subject line: “Flexible Remote Digital Support Representative Application”.