Job Summary

InfoTech Solutions is seeking a highly motivated and skilled Remote Help Desk Technician to join our dynamic IT support team. In this role, you will provide top-tier technical assistance to our clients and internal teams, resolving hardware, software, and network issues efficiently. The ideal candidate thrives in a remote environment, demonstrates excellent problem-solving skills, and communicates technical solutions clearly to non-technical users.

Key Responsibilities

• Respond to incoming technical support requests via phone, email, or chat in a timely and professional manner.

• Troubleshoot and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms.

• Document and maintain detailed records of issues, resolutions, and technical procedures.

• Collaborate with senior IT staff to escalate complex issues and implement long-term solutions.

• Assist with onboarding new employees by setting up devices, software, and access credentials.

• Monitor system performance and provide proactive recommendations to prevent technical issues.

• Stay current with industry trends, technologies, and best practices to enhance technical expertise.

Required Skills and Qualifications

• Strong understanding of computer systems, networks, and software applications.

• Proficiency in troubleshooting Windows, macOS, and mobile operating systems.

• Knowledge of remote desktop tools, ticketing systems, and IT support software.

• Excellent verbal and written communication skills for clear technical guidance.

• Strong organizational and multitasking abilities in a remote work environment.

• Ability to work independently and manage time effectively.

Experience

• Minimum 1–3 years of experience in a help desk or technical support role.

• Experience providing remote technical support to clients or internal teams is highly preferred.

• Familiarity with cloud-based platforms (e.g., Microsoft 365, Google Workspace) is an advantage.

Working Hours

• Full-time, Monday to Friday.

• Flexibility to cover different time zones and occasional after-hours support as required.

Knowledge, Skills, and Abilities

• Deep understanding of IT infrastructure, networking basics, and cybersecurity principles.

• Ability to diagnose technical problems efficiently and implement practical solutions.

• Strong interpersonal skills to provide excellent customer service.

• Ability to learn quickly and adapt to new technologies.

• Patience, attention to detail, and a proactive approach to problem-solving.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote position with flexible work arrangements.

• Health, dental, and vision insurance (where applicable).

• Professional development opportunities and IT certifications support.

• Collaborative and supportive company culture.

• Paid time off and company-recognized holidays.

Why Join InfoTech Solutions

At InfoTech Solutions, we value innovation, collaboration, and continuous learning. By joining our remote help desk team, you’ll have the opportunity to grow professionally while enjoying the flexibility of working from home. You’ll be part of a forward-thinking IT organization that prioritizes employee well-being, career growth, and delivering exceptional service to clients worldwide.

How to Apply

Interested candidates should submit the following to us with the subject line: “Remote Help Desk Technician Application”:

1. Updated Resume/CV

2. Cover Letter highlighting relevant experience and technical skills

3. References (if available)

Applications will be reviewed on a rolling basis, and selected candidates will be contacted for a virtual interview.