Job Summary:

InfoTech Solutions is seeking a dedicated and highly organized Remote Partner Support Coordinator to join our dynamic team. In this role, you will act as the primary point of contact for our partners, ensuring seamless communication, problem resolution, and relationship management. This position is fully remote, offering the flexibility to work from anywhere while contributing to a fast-paced, innovative environment. The ideal candidate thrives on collaboration, possesses excellent interpersonal skills, and demonstrates a proactive approach to supporting partners effectively.

Key Responsibilities:

• Serve as the first point of contact for partner inquiries, providing timely and accurate responses.

• Maintain strong relationships with partners, ensuring high levels of satisfaction and engagement.

• Coordinate onboarding and training processes for new partners, ensuring smooth integration.

• Track, analyze, and report partner performance metrics to internal stakeholders.

• Collaborate with cross-functional teams to resolve partner issues and provide solutions efficiently.

• Monitor and document partner interactions, issues, and resolutions in company systems.

• Identify opportunities for process improvements to enhance partner support experience.

• Assist in the development and dissemination of partner support materials, guides, and resources.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.

• Strong organizational and multitasking abilities with keen attention to detail.

• Proficiency in CRM systems, Microsoft Office Suite, and collaboration tools (e.g., Slack, Zoom, Google Workspace).

• Ability to work independently in a remote environment while maintaining accountability.

• Problem-solving mindset with the ability to handle challenging situations diplomatically.

• Flexibility to adapt to changing priorities and partner needs.

Experience:

• Minimum of 2 years experience in partner support, customer service, or account coordination roles.

• Prior experience in remote work or virtual team environments is highly desirable.

• Experience with technology, SaaS, or e-commerce partners is a plus.

Working Hours:

• Full-time, remote position.

• Flexible working hours; must be able to collaborate across different time zones when required.

• Occasional participation in virtual meetings during core business hours.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills with the ability to build and maintain professional relationships.

• Analytical skills for monitoring partner performance and identifying trends.

• Proactive approach to problem-solving and process improvement.

• High level of self-motivation and the ability to work autonomously.

• Adaptability to rapidly evolving business processes and partner needs.

Benefits:

• Competitive salary with performance-based incentives.

• Fully remote work with flexible schedule.

• Health, dental, and vision insurance options.

• Paid time off, including vacation and holidays.

• Professional development opportunities and access to training resources.

• Inclusive and supportive company culture.

Why Join InfoTech Solutions:

At InfoTech Solutions, we value our employees and partners alike. By joining our team, you will be part of an innovative, growth-oriented organization that fosters collaboration, creativity, and continuous learning. We offer a dynamic remote work environment that allows you to achieve a healthy work-life balance while advancing your career.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and qualifications to us. Please include “Remote Partner Support Coordinator – Application” in the subject line.