Job Summary:

InfoTech Solutions is seeking highly motivated and customer-focused individuals to join our team as Remote Customer Experience Agents. In this role, you will be the primary point of contact for our clients, providing exceptional service and support via phone, email, and chat. You will play a critical role in ensuring customer satisfaction, resolving inquiries efficiently, and contributing to a seamless customer experience. This is an exciting opportunity to join a dynamic, fast-growing tech solutions company while working remotely from the comfort of your home.

Key Responsibilities:

• Handle inbound and outbound customer interactions across multiple channels (phone, email, chat).

• Resolve customer inquiries, complaints, and service requests promptly and professionally.

• Maintain accurate records of customer interactions, feedback, and transactions in CRM systems.

• Provide product information, guidance, and support to customers to ensure positive experiences.

• Identify trends in customer feedback and collaborate with internal teams to improve processes and solutions.

• Meet or exceed individual and team performance targets, including response times and customer satisfaction scores.

• Uphold InfoTech Solutions’ values by delivering a consistent, high-quality customer experience.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with the ability to build rapport with customers remotely.

• Proficiency in using CRM systems, Microsoft Office Suite, and chat/email platforms.

• Ability to multitask, prioritize, and manage time effectively in a remote environment.

• Problem-solving mindset and the ability to think quickly under pressure.

• High level of empathy, patience, and professionalism.

Experience:

• Prior experience in customer service, call center, or client support roles is preferred.

• Experience in remote work or virtual customer engagement is a plus.

• Familiarity with tech or software solutions support is desirable but not mandatory.

Working Hours:

• Full-time remote position.

• Flexible shifts may be available, including evenings and weekends.

• Must have a reliable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities:

• Ability to adapt to a fast-paced, evolving work environment.

• Strong attention to detail and organizational skills.

• Ability to work independently while collaborating effectively with a virtual team.

• Proactive approach to learning company products and processes.

Benefits:

• Competitive salary with performance-based incentives.

• Flexible work-from-home schedule.

• Professional development and training opportunities.

• Supportive and inclusive company culture.

• Health and wellness benefits (where applicable).

Why Join InfoTech Solutions:

• Join a reputable and rapidly growing technology solutions company.

• Work remotely while maintaining a healthy work-life balance.

• Opportunity to grow your career in customer experience, client relations, and tech support.

• Be part of a team that values innovation, collaboration, and employee success.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and skills. Please apply mail us with the subject line: “Remote Customer Experience Agent Application – [Your Name]”.