Job Summary

LibertyConnect Services is seeking a dedicated and customer-focused Remote Call Center Specialist to join our growing support team. In this role, you will serve as the first point of contact for customers, delivering timely assistance, resolving inquiries, and ensuring an exceptional service experience. You will handle inbound and outbound calls, provide product or service information, troubleshoot issues, and maintain strong communication standards while working independently from the comfort of your home.

Key Responsibilities

• Handle high-volume inbound and outbound customer calls with professionalism and accuracy.

• Provide clear and effective responses to customer questions, concerns, or service requests.

• Troubleshoot customer issues and offer appropriate solutions or escalate when necessary.

• Maintain detailed and accurate records of customer interactions using company systems.

• Follow established call center scripts, workflows, and quality standards.

• Collaborate with internal departments to resolve complex issues.

• Meet or exceed performance metrics such as call handling time, customer satisfaction, and resolution efficiency.

• Uphold company policies, confidentiality, and data security protocols throughout all interactions.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Excellent listening ability and customer-oriented mindset.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Proficiency in using computers, CRM tools, and call-handling software.

• Calm and composed approach when dealing with difficult conversations or complaints.

• Strong problem-solving skills with attention to detail.

Experience

• Minimum 1–2 years of experience in a call center, customer service, or support role (remote experience preferred).

• Experience using call management platforms and digital communication tools is an advantage.

• Freshers with exceptional communication skills and a strong willingness to learn may also be considered.

Working Hours

• Flexible remote schedule with rotating shifts depending on business needs.

• Full-time position: approximately 35–40 hours per week.

• Weekend or evening shifts may be required during peak periods.

Knowledge, Skills, and Abilities

• Knowledge of standard customer service practices and call center operations.

• Ability to work independently with minimal supervision.

• Strong organizational skills and the ability to maintain accurate documentation.

• Ability to adapt to new tools, technologies, and process changes quickly.

• Positive attitude, teamwork mindset, and commitment to delivering high-quality service.

Benefits

• Fully remote work environment.

• Competitive salary and performance-based incentives.

• Paid time off and flexible work arrangements.

• Professional development support and career growth opportunities.

• Supportive team culture with ongoing training and coaching.

Why Join LibertyConnect Services?

At LibertyConnect Services, you will be part of a committed team that values innovation, customer satisfaction, and employee growth. We empower our team members with the tools they need to succeed while promoting a flexible and inclusive work culture. Your contribution will directly impact customer loyalty and the company’s success, making this role both meaningful and rewarding.

How to Apply

Interested applicants are encouraged to submit their updated resume along with a brief cover letter highlighting their customer service experience and remote work capabilities.
Applications can be sent through the company’s online career portal or via email as listed in the job posting.