Job Summary

StarServe Support is seeking a dedicated and customer-focused Customer Support Agent to join our remote support team. In this role, you will be responsible for delivering exceptional service to customers through multiple communication channels, ensuring timely resolutions, and maintaining positive customer experiences. You will act as the frontline representative of our organization, assisting customers with inquiries, troubleshooting issues, and providing accurate information with professionalism and empathy.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other digital platforms in a prompt and courteous manner.

• Diagnose and resolve customer issues by providing clear instructions and effective solutions.

• Maintain accurate records of customer interactions, issues, and resolutions within the internal database.

• Escalate complex or unresolved issues to the appropriate departments or supervisors.

• Provide product and service information to customers, ensuring clarity and understanding.

• Follow established procedures, company guidelines, and best practices to deliver consistent and high-quality service.

• Ensure customer satisfaction by following up on pending issues and confirming successful resolution.

• Collaborate with team members to share insights, improve processes, and support team objectives.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Excellent customer service skills and a genuine desire to help others.

• Ability to multitask, prioritize tasks, and manage time effectively in a remote work environment.

• Proficiency with computers, CRM tools, and digital communication platforms.

• Strong problem-solving abilities with attention to detail.

• Ability to remain calm and professional under pressure.

• High level of integrity, reliability, and self-motivation.

Experience

• Minimum 1–2 years of experience in customer service, support, call center, or a related field (remote experience preferred).

• Experience using customer support software or ticketing systems is an advantage.

Working Hours

• Fully remote position with flexible scheduling.

• Shifts may vary based on business needs, including weekends or evenings.

• Full-time and part-time opportunities are available.

Knowledge, Skills, and Abilities

• Solid understanding of customer service principles and practices.

• Ability to adapt to new tools, technologies, and processes quickly.

• Strong interpersonal skills and the ability to build rapport with customers.

• Capacity to work independently while contributing effectively to a remote team.

• High level of organization and follow-through to ensure timely resolutions.

Benefits

• Competitive salary and performance-based bonuses.

• Flexible remote work environment.

• Opportunities for career development and growth within the company.

• Paid training and continuous learning programs.

• Health and wellness support options depending on location.

• Supportive work culture with a focus on personal and professional well-being.

Why Join StarServe Support?

At StarServe Support, we believe in creating an inclusive and empowering environment where every team member feels valued and supported. Joining our team means being part of a customer-centric organization committed to excellence and continuous improvement. You will work with a dynamic, collaborative, and forward-thinking team, where your contributions directly impact customer satisfaction and company success. If you are passionate about helping people and building a rewarding career, StarServe Support is the place for you.

How to Apply

Interested candidates are invited to submit their application by sending a resume and a brief cover letter outlining relevant experience and enthusiasm for the role. Applications should be sent through our official career page or via the email provided on our recruitment platform. Only shortlisted candidates will be contacted for further steps.