Job Summary

PrimeCall USA is seeking a dedicated and customer-focused Customer Care Phone Representative to join our remote support team. In this role, you will serve as the first point of contact for customers, delivering timely assistance, resolving inquiries, and ensuring a smooth and positive customer experience. We are looking for individuals who are proactive, empathetic, and capable of handling calls in a professional and efficient manner. This remote opportunity provides a flexible work environment while upholding high standards of service excellence.

Key Responsibilities

• Handle inbound customer calls with professionalism, courtesy, and accuracy.

• Address customer inquiries, concerns, and request resolutions in a timely manner.

• Provide product and service information while ensuring clarity and customer satisfaction.

• Document call details, customer interactions, and follow-up actions in the CRM system.

• Escalate complex issues to the appropriate internal teams when necessary.

• Maintain strong knowledge of company products, policies, and procedures.

• Meet performance metrics including call quality, response time, and customer satisfaction.

• Participate in ongoing training sessions to enhance product knowledge and service skills.

Required Skills and Qualifications

• Excellent verbal communication skills with a clear and friendly speaking tone.

• Strong active listening and problem-solving abilities.

• Ability to remain calm and patient when handling challenging customer situations.

• Basic computer proficiency and comfort using CRM systems or call center tools.

• Strong attention to detail and accurate data entry skills.

• Ability to work independently in a remote environment.

• High school diploma or equivalent required.

Experience

• Prior experience in a customer service, call center, or phone-based support role preferred.

• Experience working in remote or virtual environments is a plus.

Working Hours

• Flexible remote schedule based on business needs.

• May include shifts during evenings, weekends, or holidays depending on customer demand.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and best practices.

• Ability to multitask in a fast-paced environment.

• Dependable, self-motivated, and capable of managing time effectively.

• Positive attitude with a commitment to delivering exceptional customer experiences.

• Willingness to adapt to new tools, processes, and performance expectations.

Benefits

• Competitive hourly pay and performance-based incentives.

• Fully remote work setup.

• Paid training and opportunities for career growth.

• Health and wellness benefits (where applicable).

• Supportive team culture with ongoing development programs.

Why Join PrimeCall USA?

PrimeCall USA values teamwork, innovation, and customer satisfaction. By joining our remote service team, you become part of a company that prioritizes employee growth, embraces flexibility, and fosters a professional yet friendly work environment. We are committed to helping our team members thrive while making a meaningful impact on the customer experience.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter outlining their experience and interest in the role. Selected applicants will be contacted for a virtual interview and skills assessment.