Job Summary

ShopSync USA is seeking a highly organized, detail-oriented, and tech-savvy E-Commerce Virtual Assistant to support our growing online operations. In this role, you will handle day-to-day tasks related to product management, order processing, customer support, and marketplace coordination. The ideal candidate is proactive, efficient, and comfortable working in a fast-paced e-commerce environment. This is a fully remote position, offering flexibility and an opportunity to work with a dynamic U.S.-based team.

Key Responsibilities

• Manage product listings across various e-commerce platforms (Shopify, Amazon, eBay, Etsy, Walmart, etc.).

• Update product descriptions, titles, pricing, and inventory with accuracy and consistency.

• Assist with order processing, tracking, returns, and customer inquiries.

• Conduct keyword research, competitive analysis, and listing optimization to improve conversions.

• Support marketing tasks including social media scheduling, email campaign prep, and content updates.

• Monitor store performance metrics and prepare reports on sales, trends, and customer behavior.

• Coordinate with suppliers, fulfillment centers, and logistics partners as needed.

• Perform general administrative tasks to support the overall operations team.

Required Skills and Qualifications

• Proven experience as an E-Commerce Virtual Assistant or similar remote role.

• Strong understanding of online marketplaces and e-commerce workflows.

• Proficiency in Shopify, Amazon Seller Central, or other major platforms.

• Excellent written and verbal communication skills.

• Strong analytical, organizational, and time-management abilities.

• Ability to work independently with minimal supervision.

• Familiarity with tools such as Google Workspace, Excel/Sheets, Canva, CRM tools, or project management platforms.

Experience

• Minimum 1–3 years of experience in an e-commerce, virtual assistant, or administrative support role.

• Experience in handling product listings, customer service, and order processing preferred.

Working Hours

• Remote, flexible schedule.

• Must be available during U.S. business hours for team coordination and urgent tasks.

• Full-time or part-time options depending on skill level and availability.

Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy.

• Ability to multitask and prioritize efficiently.

• Problem-solving mindset with the ability to handle unexpected challenges.

• Knowledge of basic SEO for product listings.

• Ability to maintain confidentiality and professionalism at all times.

Benefits

• Competitive pay based on experience.

• Fully remote work environment with flexible scheduling.

• Opportunity for long-term growth within a rapidly expanding e-commerce business.

• Continuous learning, training, and professional development opportunities.

• Supportive, collaborative team culture.

Why Join ShopSync USA

At ShopSync USA, we take pride in being an innovative and customer-focused e-commerce company. You will join a motivated, high-performance team that values creativity, efficiency, and dedication. We offer a stable remote career path with opportunities for advancement, autonomy, and ongoing skill development.

How to Apply

To apply, please send your updated resume, a brief introduction highlighting your relevant experience, and links to any e-commerce platforms you’ve worked on (if available). Candidates who demonstrate strong communication skills and hands-on e-commerce experience will be prioritized.