Job Summary

HomeConnect Assist is seeking a proactive and highly organized WFH Online Service Coordinator to join our remote team. The ideal candidate will serve as the first point of contact for our clients, ensuring seamless communication, timely assistance, and exceptional online service support. This role requires strong problem-solving skills, digital literacy, and the ability to multitask in a dynamic remote environment.

As a WFH Online Service Coordinator, you will play a pivotal role in maintaining client satisfaction, supporting operational workflows, and contributing to the overall efficiency of our online service operations.

Key Responsibilities

• Serve as the primary online contact for clients via email, chat, and other digital communication platforms.

• Manage and resolve client inquiries promptly and professionally, escalating complex issues to appropriate teams.

• Maintain accurate records of client interactions, service requests, and follow-ups using CRM systems.

• Coordinate with internal teams to ensure client requests are fulfilled efficiently and accurately.

• Assist in scheduling, tracking, and monitoring service requests to meet deadlines.

• Provide regular reports on client feedback, service trends, and operational improvements.

• Participate in virtual team meetings, training sessions, and process improvement initiatives.

• Ensure compliance with company policies, data privacy standards, and quality assurance protocols.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong computer skills, including proficiency with Microsoft Office, Google Workspace, and CRM tools.

• Ability to multitask, prioritize, and manage time effectively in a remote work environment.

• High level of attention to detail and organizational skills.

• Customer-focused mindset with problem-solving abilities.

• Comfortable adapting to evolving processes and technology.

Experience

• Minimum 1–2 years of experience in customer service, client support, or online coordination roles.

• Experience in a remote work setup is highly desirable.

• Familiarity with digital communication tools (Slack, Zoom, Teams) and online service management platforms.

Working Hours

• Full-time remote position, with flexible hours to accommodate US and international client support.

• Occasional shifts during weekends or extended hours may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills to build rapport with clients virtually.

• Analytical and critical thinking skills to troubleshoot and resolve issues efficiently.

• Ability to work independently with minimal supervision while collaborating effectively with remote teams.

• Knowledge of online service workflows, CRM systems, and customer support best practices.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work with flexible scheduling.

• Professional development opportunities and online training programs.

• Paid time off, holidays, and wellness initiatives.

• Supportive and collaborative virtual work culture.

Why Join HomeConnect Assist?

Joining HomeConnect Assist means becoming part of a forward-thinking, client-centered organization that values innovation, teamwork, and professional growth. We empower our team members to thrive in a flexible remote environment while making a tangible impact on client satisfaction and operational excellence.

How to Apply

Interested candidates are invited to submit their resume and cover letter via our careers page or email to us with the subject line: “WFH Online Service Coordinator Application – [Your Name]”. Only shortlisted candidates will be contacted for the next stage of the hiring process.