Job Summary

ContractCall USA is seeking a dedicated and motivated Independent Phone Support Specialist to provide high-quality phone-based customer assistance for our diverse portfolio of clients. In this role, you will act as the primary point of contact for inquiries, troubleshooting, and service support. As an independent contractor, you will enjoy the flexibility to manage your own schedule while delivering exceptional service that reflects our commitment to professionalism and client satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism, empathy, and accuracy.

• Assist customers with product inquiries, account questions, order updates, billing concerns, and general troubleshooting.

• Follow client-specific scripts, policies, and procedures while maintaining service excellence.

• Document all interactions clearly and accurately in the required systems.

• Escalate complex issues to designated support teams when necessary.

• Manage call resolution within established quality and productivity standards.

• Maintain confidentiality and uphold all data security requirements.

• Represent ContractCall USA and client brands with strong customer-focused communication.

Required Skills and Qualifications

• Excellent verbal communication and active listening skills.

• Strong problem-solving abilities and a customer-first mindset.

• Ability to multitask while navigating software tools and documenting details.

• Reliable computer, high-speed internet connection, and headset suitable for call handling.

• Comfortable working independently with minimal supervision.

• Professional and calm phone presence, even in challenging situations.

• Ability to follow detailed processes and adapt to varying client requirements.

Experience

• Prior experience in customer service, call center operations, phone support, or virtual assistance preferred.

• Experience as an independent contractor is an advantage but not required.

• Familiarity with CRM systems or call-handling software is a plus.

Working Hours

• Flexible, based on client program needs.

• Contractors may choose part-time or full-time hours.

• Availability during peak business hours (including evenings or weekends) may be required for some projects.

• You control your schedule, but adherence to committed hours is essential.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and best practices.

• Ability to learn new tools, systems, and product knowledge quickly.

• Time-management proficiency to meet call volume and quality standards.

• High level of professionalism, integrity, and independence.

• Ability to work in a quiet home office environment free from interruptions.

Benefits

• 100% remote work—set up your office anywhere within a compliant location.

• Flexible scheduling with contractor autonomy.

• Opportunity to work with multiple clients and industries.

• Skill-building experience in professional communication and customer service.

• Performance-based earning potential depending on program assignments.

• No commute, no dress code (beyond professionalism during calls), and full control of work environment.

Why Join ContractCall USA?

At ContractCall USA, we empower independent professionals to build meaningful, flexible careers from home. You will join a supportive network of contractors who value freedom, professionalism, and steady opportunities. We collaborate with reputable clients across multiple sectors, ensuring consistent work for specialists who deliver exceptional service. If you want independence combined with stability and growth potential, this is the perfect opportunity.

How to Apply

To apply, please submit the following:

1. Your updated resume highlighting relevant experience.

2. A brief statement confirming your home office setup (computer, internet, headset).

3. Your preferred availability and hours of operation.

Qualified candidates will be contacted with the next steps, which may include a skills assessment and onboarding session.