Job Summary

StudyBridge USA is seeking a dedicated and detail-oriented Remote Academic Support Assistant to provide high-quality support to students, educators, and academic teams across various learning programs. In this role, you will help streamline learning processes, assist with course-related inquiries, maintain accurate academic records, and ensure smooth communication between students and academic departments. This position is ideal for individuals passionate about education, online learning, and student success.

Key Responsibilities

• Provide timely support to students via email, chat, and online portals regarding assignments, schedules, and course navigation.

• Assist academic staff with preparing learning materials, updating course content, and distributing resources as needed.

• Maintain organized academic records, track student progress, and ensure data accuracy within internal systems.

• Coordinate virtual sessions, workshops, and tutoring appointments.

• Monitor student engagement and flag issues that may require academic intervention.

• Troubleshoot basic technical issues related to online learning platforms.

• Support administrative tasks such as grading assistance, documentation, and reporting.

• Deliver exceptional customer service while upholding StudyBridge USA’s standards of professionalism and responsiveness.

Required Skills and Qualifications

• Excellent written and verbal communication skills.

• Strong organizational abilities and attention to detail.

• Ability to learn and work efficiently with online learning management systems (LMS).

• Proficiency with basic office software (Google Workspace, Microsoft Office Suite, online communication tools).

• Problem-solving mindset with a student-focused approach.

• Ability to handle multiple tasks in a fast-paced remote environment.

• High level of confidentiality and professionalism.

Experience

• Prior experience in academic support, administrative assistance, customer service, or online education is preferred.

• Experience working in a remote environment is a plus.

• Fresh graduates with strong communication and organizational skills are encouraged to apply.

Working Hours

• Fully remote position with flexible scheduling.

• Standard availability required between 20–40 hours per week, depending on operational needs.

• Must be able to adjust availability for occasional peak academic periods.

Knowledge, Skills, and Abilities

• Familiarity with virtual learning environments and online education models.

• Ability to communicate clearly with diverse student populations.

• Comfortable troubleshooting minor technical issues.

• Strong time-management skills and ability to meet deadlines consistently.

• Adaptability to new tools, processes, and evolving academic requirements.

• Self-motivated, reliable, and capable of working independently with minimal supervision.

Benefits

• Competitive remote-work compensation package.

• Flexible working schedule.

• Opportunities for professional development and skill-building in the education sector.

• Supportive, collaborative remote team environment.

• Pathways for career growth within academic services and student support roles.

Why Join StudyBridge USA?

At StudyBridge USA, you will be part of a mission-driven organization committed to making education accessible, engaging, and effective for students across the nation. You will enjoy a flexible remote work environment, continuous learning opportunities, and the chance to contribute to meaningful educational experiences. If you are passionate about helping learners succeed, this is the perfect role for you.

How to Apply

Interested candidates should submit the following:

1. A current resume

2. A brief cover letter explaining your interest in the role

3. Any relevant experience with academic support or online learning tools

Applications can be submitted through the StudyBridge USA online application portal or by emailing the HR department as instructed on our careers page.