Houston Skilled Consultancy is seeking a reliable and enthusiastic Part-Time Helpdesk Virtual Assistant to provide administrative and customer support in a fully remote capacity. This entry-level role is ideal for individuals looking to start their career in virtual assistance, customer service, or administrative work while enjoying the flexibility of working from home. You will assist our helpdesk team in responding to client queries, managing schedules, and ensuring smooth communication between departments.
Key Responsibilities
- Respond to customer inquiries via email, chat, or helpdesk ticketing systems.
- Assist with scheduling meetings, updating calendars, and sending reminders.
- Document customer issues and escalate to the appropriate department when necessary.
- Perform basic data entry and maintain accurate records of client interactions.
- Help create and update standard operating procedures (SOPs).
- Monitor and manage inboxes, ensuring timely replies and follow-ups.
- Coordinate with internal teams to resolve customer requests promptly.
Required Skills and Qualifications
- Basic computer literacy and proficiency in Microsoft Office or Google Workspace.
- Excellent written and verbal communication skills in English.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and organizational skills.
- Comfortable using email, chat platforms, and helpdesk tools (training provided).
- Positive attitude and willingness to learn.
Experience
- No prior experience required – full training will be provided.
- Previous experience in customer service, virtual assistance, or administrative roles will be an added advantage but not mandatory.
Working Hours
- Part-time: 15–25 hours per week.
- Flexible scheduling options are available.
- Some weekend or evening availability may be preferred, depending on business needs.
Knowledge, Skills, and Abilities
- Basic understanding of customer service principles.
- Ability to work independently with minimal supervision.
- Problem-solving skills to handle basic client issues.
- Adaptability to work with different teams and handle varied tasks.
- Confidentiality and professionalism when handling sensitive information.
Benefits
- Work from the comfort of your home – no commute.
- Flexible working hours to fit around your schedule.
- Competitive hourly pay for an entry-level role.
- Training and skill development provided.
- Opportunity to grow within the company and transition into full-time roles.
Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we value teamwork, growth, and flexibility. By joining our remote team, you will gain hands-on experience, receive quality training, and work in a supportive environment where your ideas and efforts are appreciated. We believe in empowering our employees to reach their full potential while enjoying work-life balance.
How to Apply
If you are motivated, eager to learn, and ready to start a rewarding remote career, we would love to hear from you!
Please send your updated resume and a brief cover letter explaining why you are a great fit for this role to us with the subject line: Application – Part-Time Helpdesk Virtual Assistant.
