Job Summary

Amazon is seeking a dedicated and customer-focused Student Support Agent to assist students who use our digital learning and educational support services. This remote, part-time role is ideal for individuals who enjoy helping learners navigate online tools, resolve account or access issues, and provide friendly guidance through chat and email. You will be responsible for ensuring that students receive timely, accurate, and empathetic support during their evening study hours.

Key Responsibilities

• Provide prompt, accurate, and courteous support to students through chat, email, and ticketing systems.

• Assist students with login issues, account access, digital resource navigation, and troubleshooting platform-related concerns.

• Guide users on how to effectively use Amazon’s learning tools, ebooks, study aids, and digital content.

• Document interactions, escalate unresolved issues, and follow up as needed.

• Maintain high service-quality standards, adhering to response-time guidelines and support protocols.

• Identify recurring issues and communicate insights to the team for product/functionality improvements.

• Demonstrate patience, empathy, and professionalism when assisting students under pressure or facing technical difficulties.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Ability to multitask and handle multiple chat or email threads efficiently.

• Strong problem-solving abilities with a customer-first mindset.

• Basic understanding of digital platforms, online tools, and troubleshooting steps.

• Ability to follow workflows, scripts, and support guidelines accurately.

• A quiet, distraction-free workspace with a reliable high-speed internet connection.

Experience

• Previous experience in customer service, technical support, or online assistance is preferred but not mandatory.

• Familiarity with educational platforms, e-learning tools, or digital content support is a plus.

Working Hours

• Part-time evening shift (typically between 5:00 PM – 11:00 PM, depending on business needs).

• Flexible scheduling options available for students and part-time workers.

• Remote/Work From Home with required availability during assigned shifts.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to support users with varying technical backgrounds.

• High attention to detail and accuracy in communication and documentation.

• Ability to stay calm and professional when handling difficult or time-sensitive situations.

• Familiarity with helpdesk tools, ticketing systems, or CRM platforms is an advantage.

• Self-motivated, disciplined, and dependable in a remote work environment.

Benefits

• Competitive hourly pay for part-time remote work.

• Work-from-home flexibility with no commute required.

• Opportunity to build customer service and technical support skills.

• Access to Amazon training resources and development programs.

• Supportive team culture with growth potential for future roles.

Why Join Amazon?

Joining Amazon means becoming part of a global organization known for innovation, customer obsession, and continuous learning. As a Student Support Agent, you will work in a flexible environment that values your time, encourages personal growth, and offers opportunities for long-term career advancement—perfect for students or individuals seeking part-time professional experience.

How to Apply

Interested candidates can apply through the official Amazon Careers website:

1. Search for “Student Support Agent – Part-Time (Remote)”.

2. Submit your updated resume and complete the online assessment.

3. Participate in an online interview if shortlisted.

Start your journey with Amazon and help shape better learning experiences for students across the globe.