Job Summary

Global Connect BPO is seeking a dedicated and customer-focused Customer Support Representative (Night Shift) to join our fast-paced service team. In this role, you will be responsible for managing customer inquiries, resolving issues promptly, and ensuring a seamless support experience that reflects the high standards of Global Connect BPO. This position requires excellent communication skills, problem-solving ability, and the capacity to work effectively during night hours while maintaining accuracy and professionalism.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chat queries with professionalism and empathy.

• Resolve customer issues by identifying the root cause and providing accurate solutions.

• Maintain customer satisfaction by ensuring timely responses and follow-ups.

• Document customer interactions and update internal systems with complete and accurate information.

• Escalate complex queries to the appropriate departments when necessary.

• Adhere to company policies, scripts, and quality standards during every interaction.

• Work closely with the team to achieve daily, weekly, and monthly performance targets.

• Maintain confidentiality of customer data and uphold data protection standards.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills and a customer-centric approach.

• Ability to handle pressure and manage multiple tasks simultaneously.

• Basic computer literacy, including proficiency in MS Office and CRM software.

• Good listening skills and the ability to understand customer concerns quickly.

• Positive attitude, patience, and adaptability in a dynamic work environment.

Experience

• 0–2 years of experience in customer service, BPO, call center, or related fields.

• Freshers with strong communication skills are welcome to apply.

Working Hours

• Full-time Night Shift role.

• Rotational weekly offs as per business requirements.

• Flexibility to work on weekends and holidays if needed.

Knowledge, Skills, and Abilities

• Familiarity with customer service practices and call-handling procedures.

• Ability to quickly learn new tools, software, and processes.

• Strong analytical thinking and problem-solving skills.

• Effective time-management and organizational abilities.

• Commitment to delivering high-quality customer interactions.

Benefits

• Competitive salary with night shift allowance.

• Performance-based incentives and bonuses.

• Comprehensive training and skill development programs.

• Health insurance and employee support programs (as applicable).

• Opportunities for career advancement within the organization.

• Supportive work culture and professional environment.

Why Join Global Connect BPO?

At Global Connect BPO, you will be part of a vibrant, growth-oriented team that values innovation, responsibility, and customer excellence. We provide a platform for you to build a rewarding career, enhance your skills, and work with global processes while enjoying a stable, supportive, and employee-friendly environment.

How to Apply

Interested candidates can apply by:

• Sending their updated resume to careers@globalconnectbpo.com

• Mentioning “Customer Support Representative (Night Shift)” in the subject line

• You may also apply through the company’s official career portal or job posting platforms