Job Summary

Global Support Hub is urgently seeking skilled and motivated Chat Support Agents to join our remote customer support team. In this role, you will be responsible for delivering prompt, friendly, and high-quality assistance to customers via live chat. You will handle inquiries, resolve issues, share product information, and ensure customers receive an exceptional support experience. This position is ideal for individuals who thrive in a fast-paced environment, value accuracy, and enjoy helping others while working from home.

Key Responsibilities

• Provide real-time support to customers through live chat platforms.

• Respond to inquiries related to products, orders, billing, and technical issues.

• Diagnose problems and provide accurate, step-by-step solutions.

• Maintain a professional tone and ensure a high level of customer satisfaction.

• Document customer interactions and update internal systems as needed.

• Follow company protocols and escalate complex cases to senior support where necessary.

• Collaborate with team members to ensure consistent service quality and continuous improvement.

• Meet performance targets including response time, resolution rate, and customer satisfaction metrics.

Required Skills and Qualifications

• Excellent written communication skills with strong grammar and clarity.

• Ability to multitask and handle multiple chats simultaneously.

• Strong problem-solving skills with the ability to think quickly and logically.

• Basic computer proficiency and familiarity with chat support tools or CRM systems.

• Ability to remain calm, patient, and professional under pressure.

• High typing speed (35+ WPM recommended).

• Strong attention to detail and commitment to accuracy.

Experience

• 0–2 years of experience in customer service, chat/email support, or related fields.

• Freshers with excellent communication skills are encouraged to apply.

• Prior WFH experience or BPO experience is a plus but not mandatory.

Working Hours

• Full-time position with flexible scheduling options.

• Shifts may include mornings, evenings, weekends, or rotational schedules based on business needs.

• Candidates must be willing to work in a fast-paced, deadline-driven environment.

Knowledge, Skills, and Abilities

• Understanding of customer service best practices.

• Ability to quickly learn and adapt to new tools, processes, and product updates.

• Strong organizational skills and the ability to manage time effectively.

• Service-oriented mindset with a focus on customer satisfaction.

• Comfortable working independently with minimal supervision.

Benefits

• 100% remote work from anywhere.

• Competitive salary with performance-based incentives.

• Opportunities for career growth and internal promotions.

• Paid training and continuous skill development programs.

• Supportive team culture and an employee-friendly work environment.

• Health and wellness benefits (as per company policy).

Why Join Global Support Hub

At Global Support Hub, we believe in empowering our employees with the tools, flexibility, and support needed to excel. As part of our chat support team, you will work with a global customer base, develop valuable communication and problem-solving skills, and build a rewarding career in the customer support industry. If you want stability, growth, and a professional WFH opportunity—this is the right place for you.

How to Apply

Interested candidates can apply by submitting:

• Updated resume

• Contact details

• A brief note about your customer service experience (if any)

Send your application to us or apply directly through our official careers portal. Shortlisted candidates will be contacted for an online assessment and virtual interview.