Job Summary

Online Solutions PH is seeking a dedicated and customer-focused Work From Home Chat Support Specialist to join our growing remote support team. In this role, you will serve as the frontline connection between our clients and their customers, delivering timely, accurate, and high-quality assistance through live chat. You will help resolve inquiries, troubleshoot concerns, and provide a positive customer experience—all from the comfort of your home. This position is ideal for individuals who are tech-savvy, resourceful, and passionate about delivering exceptional service in a fully remote environment.

Key Responsibilities

• Respond to customer inquiries via live chat in a prompt, professional, and friendly manner.

• Provide clear, accurate, and efficient troubleshooting and product support.

• Identify customer needs and offer relevant solutions or escalations when necessary.

• Document customer interactions, feedback, and resolutions following company guidelines.

• Follow communication scripts and process flows while maintaining a personalized tone.

• Collaborate with internal teams to resolve recurring concerns and enhance customer satisfaction.

• Ensure adherence to performance metrics, including response time, accuracy, and customer satisfaction scores.

• Maintain a high level of product knowledge to support customers effectively.

Required Skills and Qualifications

• Excellent written English communication skills with strong grammar, spelling, and clarity.

• Ability to type efficiently with high accuracy (minimum 40–50 WPM preferred).

• Strong multitasking skills and the ability to manage several conversations at once.

• Basic technical troubleshooting skills and comfort working with web-based tools.

• Customer-first mindset with a positive and empathetic approach.

• High attention to detail and strong problem-solving ability.

• Reliable internet connection and a quiet workspace suitable for remote work.

Experience

• At least 6 months to 1 year of customer service, chat support, or BPO experience preferred.

• Fresh graduates or career shifters with excellent communication skills are welcome to apply.

Working Hours

• Full-time position with 8-hour shifts.

• May require flexibility to work night shifts, weekends, or holidays depending on client needs.

• Fixed or rotating schedules may be assigned.

Knowledge, Skills, and Abilities

• Proficiency in navigating CRM systems, ticketing tools, or chat platforms.

• Ability to remain calm and solution-oriented during high-pressure situations.

• Quick learner with the ability to adapt to system updates and new protocols.

• Strong organizational and time-management capabilities.

• Commitment to professionalism, confidentiality, and ethical standards.

Benefits

• Permanent work-from-home setup.

• Competitive salary package and performance bonuses.

• Health benefits (depending on account).

• Paid training and continuous learning opportunities.

• Career growth pathways and promotion opportunities.

• Supportive remote work culture focused on employee well-being.

Why Join Online Solutions PH?

At Online Solutions PH, you are not just another employee—you are part of a dynamic remote workforce that values innovation, collaboration, and personal growth. We offer a stable digital work environment, meaningful career opportunities, and the chance to contribute to global projects from wherever you are. If you want a company that invests in your development and champions work-life balance, this is the place for you.

How to Apply

Interested applicants may submit their updated resume and a brief introduction to our recruitment team via email or through our official application portal. Shortlisted candidates will be contacted for an interview and online assessment.