Job Summary

The ACE Banker Program – Retail Branch Banking at HDFC Bank is a structured career development program designed to groom high-potential individuals into future-ready retail banking professionals. This program provides comprehensive exposure to branch banking operations, customer relationship management, sales, and service excellence. Participants will be trained to handle core banking functions while developing strong customer-centric and business development capabilities aligned with HDFC Bank’s values and growth strategy.

Key Responsibilities

• Deliver superior customer service by understanding customer needs and offering appropriate banking products and solutions.

• Handle day-to-day branch banking operations including account opening, documentation, transaction processing, and service requests.

• Acquire new customers and deepen relationships with existing customers through cross-selling and up-selling of retail banking products such as savings accounts, deposits, loans, credit cards, and digital banking services.

• Ensure compliance with bank policies, regulatory guidelines, and internal control procedures.

• Maintain accurate customer records and ensure proper KYC, AML, and documentation standards are followed.

• Support branch business targets related to deposits, CASA growth, and fee-based products.

• Resolve customer queries and complaints efficiently to enhance customer satisfaction.

• Participate in training programs, assessments, and on-the-job learning initiatives as part of the ACE Banker Program.

Required Skills and Qualifications

• Graduate or postgraduate degree in any discipline from a recognized university.

• Strong communication and interpersonal skills.

• Customer-focused mindset with an ability to build long-term relationships.

• Basic understanding of banking products, financial concepts, and retail banking operations.

• Sales orientation with the ability to achieve targets ethically.

• Proficiency in MS Office and basic digital tools.

• Willingness to learn, adapt, and grow in a fast-paced banking environment.

Experience

• Fresh graduates or candidates with up to 2 years of experience in banking, financial services, sales, or customer service roles.

• Prior exposure to retail banking, branch operations, or financial sales will be an added advantage but is not mandatory.

Working Hours

• Full-time role with standard banking hours.

• May require flexibility based on branch requirements, customer needs, and business demands.

• Weekend or extended hours may apply during peak business periods or special campaigns.

Knowledge, Skills, and Abilities

• Sound knowledge of retail banking products and services.

• Ability to analyze customer requirements and recommend suitable solutions.

• Strong problem-solving and decision-making skills.

• High level of integrity, professionalism, and attention to detail.

• Ability to work collaboratively in a team-oriented branch environment.

• Capability to handle pressure and meet performance targets.

Benefits

• Structured training and development under the ACE Banker Program.

• Competitive salary with performance-linked incentives.

• Health insurance and other employee welfare benefits as per HDFC Bank policies.

• Opportunities for fast-track career growth within the bank.

• Exposure to one of India’s leading private sector banks with strong learning opportunities.

Why Join HDFC Bank?

• Be part of a trusted and market-leading financial institution with a strong brand reputation.

• Gain hands-on experience in retail branch banking through a well-defined career path.

• Access continuous learning, mentorship, and professional development opportunities.

• Work in a dynamic, inclusive, and performance-driven culture.

• Build a long-term and rewarding career in the banking and financial services industry.

How to Apply

Interested candidates can apply through the official HDFC Bank careers portal or authorized recruitment partners. Shortlisted candidates will be contacted for further assessments and interviews as part of the selection process.