Job Summary

HR Talent Solutions is seeking a highly motivated and customer-focused Bilingual Support Agent (Spanish/English) to join our growing remote support team. In this role, you will serve as a key point of contact for customers, providing professional, timely, and accurate assistance in both English and Spanish across multiple communication channels. You will play a vital role in delivering exceptional customer experiences, resolving inquiries efficiently, and representing our clients’ brands with professionalism and empathy.

This position is ideal for individuals who are passionate about customer service, possess excellent communication skills in two languages, and thrive in a fast-paced, remote work environment.

Key Responsibilities

• Provide high-quality customer support in both Spanish and English via phone, email, live chat, and ticketing systems.
• Handle customer inquiries, complaints, and service requests in a courteous and professional manner.
• Accurately document customer interactions and maintain detailed records in CRM systems.
• Troubleshoot issues, identify root causes, and offer effective solutions.
• Escalate complex cases to appropriate internal teams when necessary.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Stay up to date with product knowledge, company policies, and support procedures.
• Collaborate with team members and supervisors to improve service quality and processes.

Required Skills and Qualifications

• Fluency in Spanish and English (both written and verbal).
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively in a remote setting.
• Proficiency with computers and common tools (email, CRM systems, chat platforms).
• Customer-oriented mindset with a positive and professional attitude.
• Reliable internet connection and a quiet home workspace.

Experience

• Minimum of 1–2 years of experience in customer support, call center, or client-facing roles.
• Previous experience in remote or virtual support is highly preferred.
• Experience working in multicultural or international environments is an advantage.

Working Hours

• Full-time or part-time options available.
• Flexible shifts based on business needs, including day, evening, and weekend schedules.
• Must be available to work in assigned time zones and adhere to scheduled shifts.

Knowledge, Skills, and Abilities

• Strong listening skills and attention to detail.
• Ability to adapt quickly to new systems and processes.
• Cultural sensitivity and the ability to communicate effectively with diverse customers.
• стресс resistance and ability to perform under pressure.
• Self-motivated with the ability to work independently and as part of a remote team.
• Commitment to continuous learning and performance improvement.

Benefits

• Competitive salary and performance-based incentives.
• 100% remote work with flexible scheduling.
• Paid training and ongoing professional development.
• Career growth opportunities within HR Talent Solutions and partner companies.
• Supportive, inclusive, and collaborative work culture.
• Work-life balance in a global, virtual environment.

Why Join HR Talent Solutions?

At HR Talent Solutions, we connect top talent with leading global organizations. We believe in empowering our employees through flexibility, professional growth, and meaningful work. As a Bilingual Support Agent, you will become part of a dynamic team that values diversity, communication excellence, and customer satisfaction. This role offers the opportunity to build an international career while working from the comfort of your home.

How to Apply

Interested candidates are encouraged to submit their updated resume/CV along with a brief cover letter highlighting their bilingual experience and customer service background. Shortlisted applicants will be contacted for an online interview and language assessment.