Job Summary

OneTech Associates is seeking a highly organized and empathetic Remote Customer Intake Coordinator – Telehealth to join our growing virtual healthcare operations team. This role is critical in ensuring a seamless first point of contact for patients, supporting the intake process, and facilitating efficient communication between patients and healthcare providers. As a Customer Intake Coordinator, you will play a key role in delivering a positive patient experience by managing inquiries, collecting essential information, and ensuring all patient records are accurate and compliant with healthcare standards.

This is a fully remote position, ideal for professionals who are detail-oriented, tech-savvy, and passionate about contributing to accessible and patient-centered healthcare services.

Key Responsibilities

• Serve as the primary point of contact for patients via phone, email, and online portals.

• Collect, verify, and update patient demographic, insurance, and medical information.

• Schedule appointments and coordinate with clinicians and care teams.

• Ensure accurate documentation in electronic health record (EHR) systems.

• Explain intake procedures, consent forms, and telehealth processes to patients.

• Maintain confidentiality and comply with HIPAA and other data protection regulations.

• Resolve patient inquiries and escalate complex issues when necessary.

• Collaborate with internal teams to improve patient workflows and service quality.

• Track and report intake metrics and patient feedback.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong customer service and interpersonal abilities.

• High level of accuracy and attention to detail.

• Proficiency in Microsoft Office and web-based systems.

• Ability to manage multiple tasks in a fast-paced environment.

• Comfortable working independently in a remote setting.

• Familiarity with telehealth platforms and EHR systems is a plus.

Experience

• Minimum of 1–3 years of experience in customer service, healthcare administration, medical reception, or patient support.

• Prior experience in telehealth, healthcare coordination, or call center operations is preferred.

• Experience handling sensitive and confidential information is highly desirable.

Working Hours

• Full-time, remote position.

• Standard working hours: Monday to Friday, with flexibility based on time zone coverage.

• Occasional weekend or evening shifts may be required depending on business needs.

Knowledge, Skills, and Abilities

• Knowledge of healthcare workflows and patient intake processes.

• Understanding of HIPAA compliance and patient data privacy standards.

• Strong problem-solving and conflict resolution skills.

• Ability to work with diverse patient populations.

• High emotional intelligence and empathy.

• Ability to learn new systems and processes quickly.

Benefits

• Competitive salary package.

• 100% remote work opportunity.

• Health insurance and wellness benefits.

• Paid time off and holidays.

• Professional development and training programs.

• Career growth opportunities within a fast-growing organization.

• Supportive and inclusive work culture.

Why Join OneTech Associates?

At OneTech Associates, we are committed to transforming healthcare through technology and human-centered services. By joining our team, you will be part of a mission-driven organization that values innovation, collaboration, and patient care. We offer a flexible remote environment, continuous learning opportunities, and the chance to make a meaningful impact in the healthcare industry.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting their relevant experience. Applications will be reviewed on a rolling basis. Shortlisted candidates will be contacted for a virtual interview.