Job Summary

TechPro Solutions is seeking a highly motivated and customer-centric Customer Success Manager (CSM) to join our growing remote team. In this high-touch SaaS role, you will serve as a trusted advisor to our enterprise and mid-market clients, ensuring they achieve maximum value from our platform. You will be responsible for building strong, long-term relationships, driving product adoption, improving customer retention, and contributing directly to revenue growth through renewals and upsell opportunities.

As a key voice of the customer, you will collaborate closely with Sales, Product, Support, and Engineering teams to advocate for client needs, identify risks, and deliver an exceptional end-to-end customer experience.

Key Responsibilities

• Manage a portfolio of high-value SaaS customers, acting as their primary point of contact post-sale.

• Lead onboarding processes, ensuring smooth implementation and successful adoption of the platform.

• Develop and maintain strong, consultative relationships with key stakeholders and decision-makers.

• Conduct regular business reviews (QBRs/MBRs) to assess performance, outcomes, and future goals.

• Proactively identify customer risks, challenges, and opportunities for growth.

• Drive renewals, expansions, and upsell opportunities in collaboration with Sales.

• Monitor customer health metrics, usage data, and satisfaction levels.

• Advocate customer feedback internally to influence product improvements and roadmap priorities.

• Coordinate with Support and Technical teams to resolve issues efficiently.

• Create customer success plans aligned with client objectives and KPIs.

Required Skills and Qualifications

• Strong communication, presentation, and interpersonal skills.

• Proven ability to build trust and long-term relationships with clients.

• Excellent problem-solving and analytical abilities.

• Customer-first mindset with a consultative approach.

• Experience working with CRM tools (Salesforce, HubSpot, Gainsight, or similar).

• Strong organizational and time management skills in a remote environment.

• Ability to manage multiple accounts and priorities simultaneously.

• Commercial awareness with experience in renewals and revenue growth.

Experience

• Bachelor’s degree in Business, Marketing, IT, or a related field (or equivalent experience).

• 3–6 years of experience in Customer Success, Account Management, or Client Services within a SaaS or technology environment.

• Experience working with enterprise or high-touch customers is highly preferred.

• Background in subscription-based or B2B software platforms is a strong advantage.

Working Hours

• Full-time, remote position.

• Standard working hours aligned with core business time zones (flexible depending on customer location).

• Occasional flexibility required for global client meetings.

Knowledge, Skills, and Abilities

• Deep understanding of SaaS business models and customer lifecycle management.

• Ability to interpret customer data and translate insights into actionable strategies.

• Strong negotiation and stakeholder management skills.

• High level of emotional intelligence and empathy.

• Ability to influence without authority and work cross-functionally.

• Self-driven, proactive, and results-oriented.

Benefits

• Competitive salary and performance-based incentives.

• Fully remote work with flexible scheduling.

• Health and wellness benefits.

• Paid time off and holiday leave.

• Professional development and training opportunities.

• Career growth within a rapidly expanding tech organization.

• Access to cutting-edge SaaS tools and technology.

Why Join TechPro Solutions?

At TechPro Solutions, we believe customer success is the foundation of business success. You will be part of an innovative, forward-thinking team that values collaboration, continuous learning, and impact. This role offers the opportunity to shape customer relationships, influence product strategy, and play a key role in scaling a high-growth SaaS company—all while enjoying the flexibility of remote work.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting their experience in Customer Success or SaaS account management. Shortlisted candidates will be contacted for virtual interviews.