Job Summary

TechPro Solutions is seeking a proactive and results-driven Remote Account Manager – Client Retention Specialist to join our growing global team. In this role, you will be responsible for managing long-term relationships with existing clients, ensuring high satisfaction levels, and driving customer loyalty and retention. You will serve as the primary point of contact for assigned accounts, identifying opportunities to enhance client value while minimizing churn.

This role is ideal for a customer-focused professional who thrives in a remote environment, understands consultative account management, and is passionate about delivering exceptional service experiences.

Key Responsibilities

• Manage a portfolio of client accounts and act as the main point of contact for all relationship matters.

• Develop strong, long-term partnerships with clients by understanding their business needs and objectives.

• Proactively monitor customer satisfaction and identify risks of churn.

• Conduct regular check-ins, performance reviews, and strategic account discussions.

• Collaborate with internal teams (Sales, Product, Support, and Operations) to resolve issues and improve service delivery.

• Identify upselling and cross-selling opportunities to maximize account value.

• Prepare reports and insights on account performance, retention metrics, and customer feedback.

• Handle escalations professionally and ensure timely resolution of client concerns.

• Maintain accurate records of client interactions in CRM systems.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

• Strong communication and interpersonal skills, both written and verbal.

• Proven ability to build and maintain professional client relationships.

• Excellent problem-solving and negotiation skills.

• Strong organizational and time-management abilities.

• Comfortable working independently in a fully remote environment.

• Proficiency in CRM tools and Microsoft Office / Google Workspace.

• Customer-centric mindset with a strong focus on retention and satisfaction.

Experience

• 2–5 years of experience in Account Management, Customer Success, Client Relationship Management, or a similar role.

• Prior experience in a remote or distributed team is an advantage.

• Experience in SaaS, IT services, digital solutions, or B2B environments is preferred.

Working Hours

• Full-time, remote position.

• Standard working hours aligned with business needs (flexibility may be required depending on client time zones).

• Monday to Friday, with occasional availability for key client meetings.

Knowledge, Skills, and Abilities

• Strong understanding of customer retention strategies and lifecycle management.

• Ability to analyze customer data and identify trends and opportunities.

• High emotional intelligence and conflict management skills.

• Ability to influence without authority and work cross-functionally.

• Strong presentation and reporting skills.

• Adaptability and resilience in a fast-paced environment.

Benefits

• Competitive salary with performance-based incentives.

• 100% remote work flexibility.

• Career growth and professional development opportunities.

• Paid time off and flexible leave policy.

• Ongoing training and upskilling programs.

• Supportive and collaborative remote work culture.

• Access to digital tools and resources for productivity.

Why Join TechPro Solutions?

At TechPro Solutions, we believe our people are our greatest asset. We foster a culture of innovation, accountability, and continuous improvement. As a Remote Account Manager, you will play a key role in shaping customer experiences and contributing directly to company growth. You’ll have the opportunity to work with international clients, develop valuable industry skills, and grow your career in a modern, remote-first organization.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting their experience in account management and client retention.

Shortlisted applicants will be contacted for an initial virtual interview. We look forward to welcoming passionate professionals who are eager to build lasting client relationships with TechPro Solutions.