Job Summary
HR Talent Solutions is seeking a highly skilled and proactive Technical Account Manager (TAM) to join our remote IT infrastructure team. In this role, you will serve as the primary technical liaison between our organization and enterprise clients, ensuring their IT infrastructure needs are fully supported and optimized. You will combine technical expertise with exceptional relationship management skills to drive client satisfaction, troubleshoot complex systems, and contribute to long-term strategic IT planning.
This is an exciting opportunity for a professional who thrives in a dynamic, client-facing environment, values collaboration, and has a passion for delivering technical excellence.
Key Responsibilities
- Serve as the primary point of contact for enterprise clients regarding IT infrastructure solutions, including servers, cloud platforms, networking, and cybersecurity.
- Develop and maintain strong relationships with clients to understand their business objectives, IT challenges, and technology roadmaps.
- Coordinate with internal engineering, support, and operations teams to ensure timely resolution of technical issues.
- Monitor and analyze client system performance and provide proactive recommendations for optimization and scalability.
- Deliver technical presentations, workshops, and onboarding sessions tailored to client needs.
- Collaborate with sales teams to identify upsell opportunities and contribute to strategic account growth.
- Maintain detailed documentation of client environments, issues, and resolutions.
- Stay current with industry trends, emerging technologies, and best practices in IT infrastructure.
Required Skills and Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Strong technical background in IT infrastructure, including networking, cloud computing (AWS, Azure, GCP), virtualization, storage, and security.
- Proven experience in client-facing technical roles, preferably as a Technical Account Manager, Solutions Engineer, or IT Consultant.
- Exceptional communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical stakeholders.
- Strong problem-solving and analytical abilities, with attention to detail.
- Project management experience, including the ability to manage multiple accounts and priorities simultaneously.
- Ability to work independently in a remote environment while maintaining accountability and collaboration.
Experience
- Minimum of 5 years of experience in IT infrastructure management, technical consulting, or account management.
- Experience managing enterprise accounts or large-scale technical projects is highly desirable.
- Familiarity with ITIL frameworks, service delivery processes, and SLA management is a plus.
Working Hours
- Full-time remote position.
- Standard working hours with flexibility to accommodate client time zones (primarily North America, Europe, or APAC).
- On-call support may be required for critical escalations.
Knowledge, Skills, and Abilities
- Deep understanding of IT infrastructure components and cloud solutions.
- Strong interpersonal skills for client relationship management.
- Ability to quickly analyze technical issues and develop actionable solutions.
- Knowledge of IT security, compliance standards, and best practices.
- Proficiency with ticketing and account management systems.
- Self-motivated, organized, and able to prioritize multiple tasks effectively.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision coverage.
- Flexible remote work environment and paid time off.
- Professional development opportunities, including certifications and training.
- Collaborative, inclusive, and innovative work culture.
- Access to cutting-edge IT infrastructure tools and platforms.
Why Join HR Talent Solutions
At HR Talent Solutions, we prioritize the success and growth of both our employees and clients. As a Technical Account Manager, you will play a key role in shaping enterprise IT strategies while working in a flexible, remote-first environment. We value innovation, technical excellence, and collaboration. Join us to expand your career, make an impact on global clients, and be part of a forward-thinking team committed to delivering world-class IT solutions.
How to Apply
Interested candidates should submit the following:
- Updated resume highlighting relevant experience.
- Cover letter detailing technical expertise and client management experience.
- Any relevant certifications (optional but encouraged).
Apply via: HR Talent Solutions Careers Portal or email us with the subject line: “Technical Account Manager – Remote IT Infrastructure Application”.
