Job Summary

HR Talent Solutions is seeking a detail-oriented and customer-focused Virtual Travel Agent to support global itinerary planning for a diverse client base. In this fully remote role, you will design seamless travel experiences, manage end-to-end bookings, and provide exceptional virtual support to travelers worldwide. The ideal candidate combines strong organizational skills with a passion for travel, technology, and customer service excellence.

Key Responsibilities

• Design customized domestic and international travel itineraries based on client preferences and budgets.

• Research and book flights, accommodations, ground transportation, and travel experiences.

• Provide timely virtual support to clients via email, chat, and phone.

• Monitor travel updates, visa requirements, and destination regulations.

• Manage changes, cancellations, and travel disruptions professionally and efficiently.

• Maintain accurate booking records and client profiles within CRM systems.

• Negotiate rates and liaise with airlines, hotels, and travel vendors.

• Stay current with global travel trends, promotions, and destination knowledge.

• Ensure high customer satisfaction and repeat business through proactive service.

Required Skills and Qualifications

• Proven ability to plan and coordinate complex travel itineraries.

• Strong communication skills in written and spoken English.

• Proficiency in online booking tools and travel management platforms.

• Excellent attention to detail and multitasking abilities.

• Strong customer service mindset with problem-solving capability.

• Comfortable working independently in a remote environment.

• High level of professionalism and time management skills.

Experience

• Minimum 1–3 years of experience as a travel agent, travel coordinator, or similar role.

• Experience with global travel bookings and multi-destination itineraries preferred.

• Prior remote work experience is an advantage.

• Experience using GDS systems (e.g., Amadeus, Sabre, or Galileo) is desirable.

Working Hours

• Flexible remote schedule with core availability required.

• Ability to support clients across multiple time zones.

• Occasional weekend or holiday coverage may be required based on business needs.

Knowledge, Skills and Abilities

• Strong knowledge of international travel requirements and documentation.

• Ability to handle high-volume client requests with accuracy.

• Tech-savvy with comfort using CRM tools, virtual communication platforms, and booking engines.

• Strong negotiation and vendor coordination skills.

• Ability to remain calm and solution-focused during travel disruptions.

• Cultural awareness and global destination knowledge.

Benefits

• Competitive compensation package.

• Fully remote work flexibility.

• Performance-based incentives.

• Professional development and travel industry training.

• Supportive and collaborative virtual team environment.

• Opportunities for career growth within the organization.

Why Join

At HR Talent Solutions, we value innovation, flexibility, and customer excellence. You will join a forward-thinking team that empowers travel professionals to work remotely while delivering world-class service. This role offers the opportunity to expand your global travel expertise, work with diverse clients, and grow within a dynamic and supportive environment.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant travel planning experience. Qualified applicants will be contacted for the next stage of the selection process.