Job Summary

Amazon India is seeking a customer-focused and detail-oriented Evening Shift Customer Support Associate to deliver exceptional service experiences to our customers. In this role, you will handle customer inquiries, resolve issues efficiently, and ensure every interaction reflects our commitment to customer obsession. This is an excellent opportunity for individuals who thrive in a fast-paced, technology-driven environment and are passionate about helping customers.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, chat, and email.

• Resolve customer concerns related to orders, deliveries, payments, and account issues.

• Maintain accurate records of customer interactions in internal systems.

• Escalate complex issues to appropriate teams while ensuring timely follow-up.

• Meet and exceed defined productivity, quality, and customer satisfaction metrics.

• Stay updated on company policies, products, and service procedures.

• Demonstrate empathy, patience, and professionalism in every customer interaction.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English (additional languages are a plus).

• Strong problem-solving and analytical abilities.

• Basic computer proficiency and ability to navigate multiple systems simultaneously.

• Customer-centric mindset with a positive attitude.

• Ability to work effectively in a team environment.

• Minimum qualification: Higher Secondary (12th pass) or equivalent; graduates preferred.

Experience

• Freshers are welcome to apply.

• Prior experience in customer service, call center, or BPO environments is an advantage.

• Experience working in a fast-paced or e-commerce environment is preferred but not mandatory.

Working Hours

• Evening shift with rotational weekly offs.

• Flexible to work weekends and holidays as per business requirements.

• Work-from-office or hybrid options may be available based on business needs.

Knowledge, Skills, and Abilities

• Strong listening and comprehension skills.

• Ability to handle high-volume customer interactions.

• Good typing speed and data entry accuracy.

• Emotional intelligence and conflict-resolution capability.

• Time management and multitasking skills.

• Adaptability to new tools, processes, and policies.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive training and onboarding program.

• Health insurance and wellness benefits.

• Career growth and internal mobility opportunities.

• Employee assistance programs and engagement activities.

• Paid leave and statutory benefits as per company policy.

Why Join

• Be part of a globally recognized and customer-obsessed organization.

• Gain exposure to world-class customer service practices.

• Structured career progression and skill development opportunities.

• Inclusive and collaborative workplace culture.

• Opportunity to build a long-term career in the e-commerce industry.

How to Apply

Interested candidates should submit their updated resume through the official Amazon India careers portal or the designated recruitment channel. Shortlisted applicants will be contacted for the next steps, which may include an online assessment and interview process.