Job Summary

Synergy Consultant is seeking a detail-oriented and persuasive Part-Time Collection Telecaller to support our client’s accounts receivable operations. The ideal candidate will be responsible for contacting customers regarding outstanding payments, maintaining professional communication, and ensuring timely recovery of dues. This role is well-suited for individuals with strong communication skills, a customer-focused mindset, and the ability to handle sensitive financial conversations with professionalism and empathy.

Key Responsibilities

• Make outbound calls to customers to remind and follow up on pending payments.

• Maintain accurate records of calls, payment commitments, and customer interactions in the system.

• Negotiate payment plans where appropriate while adhering to company policies.

• Address customer queries related to billing and payment issues.

• Escalate complex or disputed cases to the appropriate department.

• Achieve daily and weekly collection targets.

• Ensure compliance with legal and ethical collection practices.

• Provide regular updates and reports to supervisors on collection status.

Required Skills and Qualifications

• Excellent verbal communication skills in English (additional regional languages are an advantage).

• Strong persuasion and negotiation abilities.

• Basic computer literacy and familiarity with CRM or dialer systems.

• Ability to remain calm and professional during difficult conversations.

• Good listening skills and attention to detail.

• Minimum educational qualification: High school diploma or equivalent (graduate preferred).

Experience

• 0–2 years of experience in telecalling, collections, customer service, or a related role preferred.

• Freshers with strong communication skills and willingness to learn may also apply.

• Prior experience in financial services, banking, or BPO collections is an added advantage.

Working Hours

• Part-time role (typically 4–6 hours per day).

• Flexible shifts may be available based on business requirements.

• Weekday and occasional weekend availability may be required.

Knowledge, Skills, and Abilities

• Understanding of basic debt collection practices and customer handling.

• Ability to work with targets and performance metrics.

• Strong interpersonal and relationship-building skills.

• Time management and organizational capability.

• Ability to maintain confidentiality of customer financial information.

• Positive attitude and resilience under pressure.

Benefits

• Competitive part-time compensation.

• Performance-based incentives.

• Flexible working hours.

• Opportunity to gain experience in the financial and customer service domain.

• Supportive team environment and training provided.

• Potential opportunity for full-time conversion based on performance.

Why Join

At Synergy Consultant, we value professionalism, growth, and employee development. This role offers a great entry point into the collections and customer engagement field, with hands-on training and performance-based rewards. You will be part of a collaborative environment that recognizes results and supports career progression.

How to Apply

Interested candidates should submit their updated resume along with contact details. Shortlisted applicants will be contacted for an initial telephonic screening followed by a brief interview process.