Job Summary

OneTech Associates is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our remote support team. In this role, you will serve as the primary point of contact for our diverse customer base, providing professional assistance in both French and English. You will handle inquiries, resolve issues efficiently, and ensure an exceptional customer experience across multiple communication channels.

The ideal candidate is a strong communicator, tech-savvy, detail-oriented, and passionate about delivering outstanding service in a fast-paced, fully remote environment.

Key Responsibilities

• Provide prompt, courteous, and accurate customer support in both French and English via phone, email, and chat.

• Handle customer inquiries, complaints, and service requests with professionalism and empathy.

• Troubleshoot product or service issues and guide customers toward effective solutions.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Follow company policies, procedures, and service standards to ensure consistent support delivery.

• Escalate complex issues to appropriate departments when necessary.

• Meet or exceed individual and team performance metrics (quality, productivity, and customer satisfaction).

• Participate in ongoing training and team meetings to stay updated on products and processes.

Required Skills and Qualifications

• Fluency in both French and English (spoken and written) is mandatory.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• High level of professionalism, patience, and empathy.

• Comfortable working in a fully remote, technology-driven environment.

• Proficiency with basic computer applications and CRM platforms.

• Strong organizational skills and attention to detail.

• Ability to multitask and manage time effectively.

Experience

• Minimum 1–2 years of experience in customer service, call center, or client support roles preferred.

• Experience supporting bilingual customers is highly desirable.

• Prior remote work experience is an advantage but not required.

Working Hours

• Fully remote position.

• Flexible scheduling with availability required for rotating shifts, including evenings, weekends, or holidays as business needs dictate.

• Full-time and part-time opportunities may be available depending on business requirements.

Knowledge, Skills, and Abilities

• Strong active listening and interpersonal skills.

• Ability to remain calm and professional under pressure.

• Quick learner with adaptability to new systems and processes.

• Self-motivated with the ability to work independently in a remote setting.

• Cultural sensitivity and ability to support an international customer base.

• Commitment to delivering a high-quality customer experience.

Benefits

• Competitive compensation package.

• Remote work flexibility.

• Paid training and ongoing professional development.

• Performance-based incentives.

• Supportive and collaborative virtual team environment.

• Opportunities for career growth within OneTech Associates.

Why Join OneTech Associates

At OneTech Associates, we value people who are passionate about service excellence and global communication. You will be part of an inclusive, forward-thinking organization that empowers employees to grow professionally while working from the comfort of their home. We invest in our team members through continuous training, modern tools, and clear career pathways, making this an excellent opportunity for bilingual professionals seeking stability and advancement in a remote role.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting their bilingual proficiency and customer service experience. Qualified applicants will be contacted for the next steps in the selection process.