Job Summary

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our dynamic customer support team as Call Center Support Executives. This role is ideal for freshers and early-career professionals who are passionate about delivering excellent customer service and building strong communication skills. The selected candidates will handle inbound and outbound calls, resolve customer queries efficiently, and ensure a positive customer experience. Flexible morning and evening shifts are available to suit different schedules.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner

• Resolve customer inquiries, complaints, and service requests promptly

• Maintain accurate records of customer interactions in the CRM system

• Follow call center scripts and quality guidelines consistently

• Escalate complex issues to the appropriate department when necessary

• Meet individual and team performance targets (quality, productivity, and attendance)

• Provide product and service information clearly to customers

• Ensure high levels of customer satisfaction and retention

Required Skills and Qualifications

• Minimum qualification: Higher Secondary (12th Pass) or any graduate

• Excellent verbal communication skills in English (additional languages are a plus)

• Basic computer knowledge and typing skills

• Strong listening and problem-solving abilities

• Customer-centric attitude with a positive mindset

• Ability to work in a fast-paced environment

• Willingness to work in morning or evening shifts

Experience

• Freshers are highly encouraged to apply

• Prior experience in a call center or customer service role is an advantage but not mandatory

• Training will be provided for selected candidates

Working Hours

• Flexible shift options available: Morning or Evening

• 5–6 working days per week (as per business requirements)

• Rotational week-offs may apply

• Overtime opportunities based on performance and business needs

Knowledge, Skills, and Abilities

• Basic understanding of customer service principles

• Ability to multitask while maintaining attention to detail

• Strong interpersonal and teamwork skills

• Adaptability to process changes and new technologies

• Professional phone etiquette

• Ability to remain calm under pressure

• Time management and organizational skills

Benefits

• Competitive salary package

• Performance-based incentives

• Paid training and skill development programs

• Friendly and inclusive work environment

• Career growth opportunities within the organization

• Attendance and performance rewards

• Transport or shift allowance (where applicable)

Why Join

At Fresher Jobs Hub, we believe in nurturing talent and providing a strong foundation for career growth. This role offers an excellent entry point into the BPO and customer service industry, with structured training, supportive leadership, and clear advancement paths. If you are looking to build confidence, communication skills, and long-term career prospects, this is the right opportunity for you.

How to Apply

Interested candidates can apply by submitting their updated resume through the company’s official career portal or by responding to the job posting with their contact details. Shortlisted applicants will be contacted for an initial screening followed by an interview process.